Quality Assurance Analyst (Quezon City) | Onsite

Tasq Staffing Solutions; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Tasq Staffing Solutions is seeking a Quality Assurance Analyst for an onsite role in Quezon City, Philippines. The position focuses on monitoring live interactions, providing coaching, and ensuring policy compliance.

The role requires at least 1 year of healthcare QA experience and readiness to start around July 13, 2026. Candidates must be willing to work onsite in Vertis North and follow EST-aligned shift schedules.

Qualifications

• 1 year of healthcare quality assurance experience.
• Can start ASAP; target start date July 13, 2026.
• Willing to work onsite in Vertis North.

Responsibilities

• Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
• Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
• Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
• Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
• Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.

Skills

Healthcare QA experience

Job description

Quality Assurance Analyst (Quezon City) | Onsite

Company : Tasq Staffing Solutions

Job Type : Full Time

Quezon City, Philippines

Job Description - Quality Assurance Analyst (Quezon City) | Onsite

Description

Work Setup: Onsite (Quezon City)

Shift Schedule: Following EST

Target Start Date: July 13, 2026

Requirements:

• At least 1 year of experience as Healthcare Quality Assurance
• Can start ASAP; Target start date on July 13, 2026
• Willing to work onsite in Vertis North

Responsibilities:

• Interaction Auditing: Randomly monitor and score live calls, chats, and emails against internal and client-specific metrics.
• Coaching & Feedback: Deliver timely and constructive feedback to frontline agents to correct errors and improve handling techniques.
• Compliance Verification: Ensure agents strictly adhere to account policies, data privacy regulations, and compliance standards.
• Trend Analysis: Identify root causes of recurring performance issues or customer complaints and propose process improvements.
• Calibration Sessions: Participate in regular calibration meetings with Operations, Training, and clients to ensure scoring consistency across the QA team.

Original job Quality Assurance Analyst (Quezon City) | Onsite posted on GrabJobs ©.