Equipment Finance - Quality Control Analyst

JPMorganChase; Metro Manila; On-site; PHP 391,000 - 670,000; Full time

Job summary

JPMorganChase in Manila is seeking a Quality Analyst to strengthen the quality and control environment in fast-paced operations. You will review complex transactions, document results, and track trends to support accurate processing.

You will partner with teams to reinforce consistent quality standards and meet SLAs. You will perform quality reviews of customer files, maintain testing aids, and provide actionable feedback to reduce recurring errors while collaborating across functional groups to

Qualifications

• Demonstrated attention to detail with the ability to perform independent reviews with moderate supervision.
• Strong organizational and prioritization skills to manage competing deadlines.
• Proven ability to deliver accurate work in a high-volume, quality-controlled environment.
• Effective written and verbal communication to document findings and provide feedback.

Responsibilities

• Perform quality reviews of customer files and transactions against established quality control criteria.
• Document review results accurately in the quality tracking system for monitoring and reporting.
• Complete quality-related requests within defined service level agreements.
• Follow documented quality policies, procedures, and review guidelines.
• Maintain and update testing job aids and procedures to keep them current.
• Identify error trends and elevate opportunities for training, coaching, or process improvement.
• Prepare standard reports, issue logs, and tracking artifacts to summarize outcomes and activity.
• Build strong working knowledge of end-to-end operational processes supported by the team.
• Partner with processors and stakeholders to provide feedback on defects and corrections.
• Collaborate with fellow Quality Analysts to share best practices and improve review consistency.
• Participate in quality, controls, and departmental projects, including walkthrough discussions and sample gathering.

Skills

Attention to detail

Independent reviews

Organizational skills

Communication skills

Analytical thinking

Team collaboration

Education

Tools

Microsoft Excel

Job description

Job Description

Help strengthen the quality and control environment in a fast-paced operations setting. You will review complex transactions, identify trends, and improve how work is performed across teams. You will collaborate with partners to reinforce consistent practices and support continuous improvement. Your work helps ensure clients and internal stakeholders receive accurate, timely outcomes.

Help strengthen the quality and control environment in a fast-paced operations setting. You will review complex transactions, identify trends, and improve how work is performed across teams. You will collaborate with partners to reinforce consistent practices and support continuous improvement. Your work helps ensure clients and internal stakeholders receive accurate, timely outcomes.
As a Quality Analyst in the Equipment Finance Quality team, you will perform quality reviews for complex and multi-layered transactions to support accurate processing and strong controls. You will document results, track trends, and provide actionable feedback that improves performance and reduces recurring errors. You will partner across functional teams to support consistent quality standards and meet service level agreements.

Job responsibilities

• Perform quality reviews of customer files and transactions against established quality control criteria
• Document review results accurately in the quality tracking system for monitoring and reporting
• Complete quality-related requests within defined service level agreements
• Follow documented quality policies, procedures, and review guidelines
• Maintain and update testing job aids and procedures to keep them current
• Identify error trends and elevate opportunities for training, coaching, or process improvement
• Prepare standard reports, issue logs, and tracking artifacts to summarize outcomes and activity
• Build and apply strong working knowledge of end-to-end operational processes supported by the team
• Partner with processors and stakeholders to provide clear feedback on defects and required corrections
• Collaborate with fellow Quality Analysts to share best practices and improve review consistency
• Participate in quality, controls, and departmental projects, including control walkthrough discussions and sample gathering

Required Qualifications, Capabilities And Skills

• Demonstrated attention to detail and ability to perform independent reviews with moderate supervision
• Strong organizational and prioritization skills, with the ability to manage competing deadlines
• Proven ability to deliver accurate work in a high-volume, quality-controlled environment
• Effective written and verbal communication skills to document findings and provide feedback
• Strong analytical and problem-solving skills, including critical thinking
• Proficiency in Microsoft Excel and general computer applications used for tracking and reporting
• Ability to research and validate information to support quality review conclusions
• Ability to work effectively in a team environment and collaborate across functional groups
• Ability to build positive working relationships to support risk identification and issue resolution practices

Preferred Qualifications, Capabilities And Skills

• Experience performing quality assurance, quality control, audit, or testing activities in an operations environment
• Experience supporting equipment finance, lending operations, or similar transaction-based workflows
• Experience developing or maintaining job aids, procedures, or reporting templates
• Quality Analyst or Business Analyst experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.