QA Technician

Asurion; Laguna; On-site; PHP 350,000 - 550,000; Full time

Job summary

Asurion in the Philippines is seeking a QA Technician - Operations to support driving leading indicators and meet quality metrics for manufacturing lines, including assemblies and sub-assemblies. The role focuses on evaluating line issues, addressing customer complaints and ensuring process compliance.

The ideal candidate will have a technical engineering background, experience in QA testing, and a collaborative approach with operations.

Qualifications

• Graduate/undergraduate of an Engineering course or diploma in Electronics or a relevant technical field.
• Experience in mobile device repair or similar manufacturing environments is preferred.
• Lean or Six Sigma exposure is a plus.

Responsibilities

• Handles non-conforming products using defined control processes.
• Verifies and validates effectiveness of corrective actions.
• Performs defect verification from internal/external quality issues.
• Conducts inspections (radiographic, sampling, QA testing).
• Implements and maintains containment actions for quality issues.
• Supports continuous improvement and test method enhancements.
• Validates changes to reduce risks in processes (change management).
• Assists in qualification audits for products and parts.
• Collects samples for failure and statistical analysis.
• Supports spec development and works with QA/Engineers on issue resolution.

Skills

Continuous Improvement

Quality Manufacturing

PDCA / DMAIC

Mobile Testing

QA Documentation

Quality Systems

Non-conforming Handling

Technical Writing

Communication

Education

Engineering degree or Electronics diploma

Job description

Position Overview

QA Technician - Operations

JOB CODE

PHL5066

JOB PROFILE NAME (Title)

MANAGEMENT LEVEL

9 Staff

DISCIPLINE

REPORTS TO

FSLA CLASSIFICATION

Pay Rate Type: Salary

The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes.

Essential Job Skills/Duties

• Handles non-conforming products using defined control processes
• Verifies and validates effectiveness of corrective actions
• Performs defect verification from internal/external quality issues
• Conducts inspections (radiographic, sampling, QA testing)
• Implements and maintains containment actions for quality issues
• Supports continuous improvement and test method enhancements
• Validates changes to reduce risks in processes (change management)
• Assists in qualification audits for products and parts
• Collects samples for failure and statistical analysis
• Supports spec development and works with QA/Engineers on issue resolution

Required Technical Skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making- PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills

Required Soft/Leadership Skills

• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.

Required Education & Experience

• Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience

Preferred Education & Experience

• Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
• Lean or Six Sigma exposure.

Supervisory Responsibilities

• No direct reports; may train peers.