Quality Assurance Lead: Process Improvement & Coaching

Scrubbed; San Fernando; On-site; PHP 420,000 - 620,000; Full time

Job summary

Scrubbed is seeking a Quality Supervisor to coordinate day-to-day quality monitoring, reviews, and process assessments across service lines. You will reinforce a strong quality culture through coaching, documentation, and support to ensure outputs meet internal standards and client expectations.

You will partner with the Quality Manager and Operations leaders to identify gaps and drive improvements, contribute to training, and support audits and certification initiatives across the organization.

Qualifications

• Bachelor’s Degree in Accounting, Business, or related discipline.
• 3–5+ years of experience in accounting, audit, tax, shared services, or quality-related work.
• Experience in an outsourced professional services firm preferred.
• Strong attention to detail and analytical mindset.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback and collaborate with teams.

Responsibilities

• Perform quality reviews of deliverables, documentation, and processes across service lines.
• Monitor adherence to quality policies, procedures, and professional standards.
• Document review findings, observations, and recommendations clearly and accurately.
• Escalate quality concerns to the Quality Manager promptly.
• Support root-cause analysis and action-plan implementation with delivery teams.
• Track and report recurring themes and process trends.
• Assist in maintaining quality process documentation and guidance materials.
• Contribute to training and awareness programs.
• Provide coaching and feedback to promote quality best practices.
• Support audits, assessments, and certification initiatives.
• Participate in quality improvement projects.

Skills

Attention to detail

Analytical thinking

Written & verbal communication

Team collaboration

Quality management

Education

Bachelor’s Degree in Accounting or related field

Job description

Scrubbed is seeking a Quality Supervisor to coordinate day-to-day quality monitoring, reviews, and process assessments across service lines. You will reinforce a strong quality culture through coaching, documentation, and support to ensure outputs meet internal standards and client expectations.

You will partner with the Quality Manager and Operations leaders to identify gaps and drive improvements, contribute to training, and support audits and certification initiatives across the organization.