QA Analyst: Complaints, Analytics & Digitalization

4707 Unilever RFM Ice Cream, Inc.; Mangahan; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working arrangements

Health, wellbeing & life outside work

Time off to rest and recharge

Learning & development opportunities

Job summary

Magnum Ice Cream Company is hiring a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant, and data‑driven QA support across the site. You will manage consumer complaints, release finished goods, and drive analytics and digitalization of QA reporting.

Responsibilities include standard KPI dashboards, CAPA tracking, and collaboration with cross‑functional teams to safeguard consumer satisfaction and audit readiness.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, Food Technology, or a related field.
• 1–3 years of experience in Quality Assurance and/or FMCG manufacturing (preferred).
• Understanding of GMP, HACCP, FSSC, Halal Management Systems.
• Strong analytical skills and data visualization for quality reporting.
• Proficient in Excel and PowerPoint; Power BI is an advantage.

Responsibilities

• Consumer Complaints Management: liaise with CEC for intake, investigations, and closure; track, trend, and analyze complaints.
• Finished Goods QA Release: daily release against specs, sampling, and documentation; monitor QI stocks; ensure timely closure.
• Quality Reporting, Analytics & Digitalization: build dashboards, templates, and visuals; automate outputs; drive digital QA tools.
• Support training on complaint handling standards and documentation practices.
• Stock quality monitoring and documentation management across QA, Warehouse, and Production.

Skills

Analytical skills

Cross-functional collaboration

Written and verbal communication

Attention to detail

Education

Bachelor’s degree in Chemistry, Engineering, Food Technology

Tools

Excel

Power BI

PowerPoint

Teams/SharePoint

Q-EWO system

CRQS platform

SAP BuildApp

SAP QI modules

Job description

Magnum Ice Cream Company is hiring a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant, and data‑driven QA support across the site. You will manage consumer complaints, release finished goods, and drive analytics and digitalization of QA reporting.

Responsibilities include standard KPI dashboards, CAPA tracking, and collaboration with cross‑functional teams to safeguard consumer satisfaction and audit readiness.