Quality Assurance Analyst — Complaints & Analytics

Magnum Icc Sweden Supply Ab; Mangahan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Magnum Icc Sweden Supply Ab is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant QA support across the site. The role includes managing consumer complaints, conducting investigations, and leading digitalization of QA systems and reporting.

You will translate quality data into actionable insights, support CAPA processes, and contribute to faster decision-making through automated reporting and dashboards.

Qualifications

• Experience handling consumer complaints and investigations.
• Experience creating data dashboards and reports.
• Knowledge of QA processes and CAPA is a plus.

Responsibilities

• Consumer Complaints Management: liaison to the CEC for intake, investigations, response alignment, and closure; track and analyse complaints; prepare KPI reports.
• Finished Goods QA Release: release local and export goods against specs; monitor QI stocks; coordinate dispositions and timely release decisions.
• Quality Reporting, Analytics & Digitalization: build dashboards and visuals; automate reporting; drive digital tools; translate data into insights for leadership.

Skills

Quality Assurance

Data analysis

Power BI

Excel

Root cause analysis

Tools

Power BI

Excel

Job description

Magnum Icc Sweden Supply Ab is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant QA support across the site. The role includes managing consumer complaints, conducting investigations, and leading digitalization of QA systems and reporting.

You will translate quality data into actionable insights, support CAPA processes, and contribute to faster decision-making through automated reporting and dashboards.