QA Analyst

Magnum Icc Sweden Supply Ab; Mangahan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Magnum Icc Sweden Supply Ab is seeking a Quality Assurance Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant QA support across the site. The role includes managing consumer complaints, conducting investigations, and leading digitalization of QA systems and reporting.

You will translate quality data into actionable insights, support CAPA processes, and contribute to faster decision-making through automated reporting and dashboards.

Qualifications

• Experience handling consumer complaints and investigations.
• Experience creating data dashboards and reports.
• Knowledge of QA processes and CAPA is a plus.

Responsibilities

• Consumer Complaints Management: liaison to the CEC for intake, investigations, response alignment, and closure; track and analyse complaints; prepare KPI reports.
• Finished Goods QA Release: release local and export goods against specs; monitor QI stocks; coordinate dispositions and timely release decisions.
• Quality Reporting, Analytics & Digitalization: build dashboards and visuals; automate reporting; drive digital tools; translate data into insights for leadership.

Skills

Quality Assurance

Data analysis

Power BI

Excel

Root cause analysis

Tools

Power BI

Excel

Job description

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Quality Assurance Analyst (Complaints, Analytics and Digitalization) ensures timely, compliant, and data-driven quality assurance support across the site by (1) facilitating end-to-end consumer complaint management and investigations, (2) translating quality and performance data into actionable insights through reporting and analytics, and (3) leading the digitalization of Quality systems, records, and review routines. The role safeguards consumer satisfaction through disciplined root cause analysis and CAPA, strengthens finished goods release and QA documentation governance, and enables faster decision-making through automated reporting and digital tools.

What you'll be responsible for

1. Consumer Complaints Management (SU) Serve as the primary QA liaison to the CEC for complaint intake, investigation coordination, response alignment, and timely case closure. Perform tracking, trending, and analysis of SU consumer complaints to identify repeat issues, top defect drivers, and emerging risks. Lead daily escalation of quality-related complaints to the factory through agreed communication channels, ensuring clear ownership, priority, and turnaround time. Ensure end-to-end traceability and documentation for complaint investigations (evidence, analysis, decisions, and actions) to maintain compliance and audit readiness. Issue Q-EWO documents to trigger CAPA workflows, align action owners and due dates, and track closure and effectiveness. Prepare monthly KPI reports and present clear insights on complaint performance, trend drivers, repeat issues, and CAPA status.
2. Finished Goods QA Release (Local and Export) Execute daily QA release of local and export finished goods against specifications, sampling/inspection requirements, and documentation completeness. Monitor Quality Inspection (QI) stocks, coordinate disposition and release decisions, and drive timely closure to prevent aging and escalation.
3. Quality Reporting, Analytics & Digitalization Develop and maintain standardized Quality Review deck templates (monthly, quarterly, and annual) to ensure consistent KPI definitions, visuals, and decision tracking. Build and enhance graphs, dashboards, and analytics for to support effective monitoring of Quality programs to enable faster performance, risk, and loss reviews. Drive digitalization of QA reporting and review routines by simplifying data capture, automating outputs, and improving version control through: Excel-based automated dashboards and trackers Standard PowerPoint visualization and storytelling templates Power BI dashboards and automated visuals (where applicable) Lead deployment of new digital tools and applications deemed appropriate by the region or local team Translate Quality data into clear, actionable insights and recommendations for leadership and cross‑functional teams.

Other Responsibilities

1. Stock Quality Monitoring Perform weekly monitoring and analysis of blocked stocks ; coordinate containment and resolution actions across QA, Warehouse, and Production, and report status until closure.
2. Documentation Management Prepare, issue, and track FGRS documents for: Quality defects (process/product-related) Production damages Warehouse damages Manage LSD documents by receiving and logging submissions, performing completeness checks, and endorsing to the appropriate QA teams for action and filing.

Training & Development Responsibilities

1. Support delivery of QA training sessions on complaint handling standards, quality requirements, documentation practices, and digital reporting tools. Create and update training materials, visual guides, and quick-reference manuals to support standard work and tool adoption. Use and maintenance of dashboards and reporting templates

KPI Ownership and Monitoring

The role contributes to monitoring and delivery of key Quality KPIs, including:

1. Consumer Complaints
2. Monthly complaint trend KPI (CCPMU, critical complaints)
3. Repeat complaints rate / recurrence (by category/defect driver)
4. CAPA completion rate (incl