Ice Cream QA: Data Analytics & Digitalization

Magnum Ice Cream Co.; Mangahan; On-site; PHP 320,000 - 520,000; Full time

Benefits offered by this job

Flexible ways of working

Learning and development opportunities

Job summary

The Magnum Ice Cream Company is seeking a QA Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant quality assurance support across the site. You will manage consumer complaint investigations, translate data into insights, and drive the digitalization of QA systems.

Ideal candidates hold a Bachelor's in a related field and 1–3 years in QA/FMCG, with strong Excel/PowerPoint skills and familiarity with GMP/HACCP frameworks.

Qualifications

• Bachelor’s degree in Chemistry, Engineering, Food Technology, or a related field.
• 1–3 years of experience in Quality Assurance and/or FMCG manufacturing (preferred).
• Understanding of GMP, HACCP, FSSC, Halal Management Systems.
• Strong analytical skills, including trend analysis and data visualization for Quality reporting.
• Proficient in Excel and PowerPoint; Power BI is an advantage.
• High attention to detail with strong documentation discipline and data accuracy.
• Effective written and verbal communication with cross-functional collaboration skills.

Responsibilities

• Consumer Complaints Management: liaison to intake, investigations, closure; track and analyze complaints.
• Finished Goods QA Release: daily release for local/export against specs and docs.
• Quality Reporting & Digitalization: develop KPI decks and dashboards; automate reporting.
• Digital tools: build Excel dashboards, PowerPoint templates, and Power BI visuals.
• Stock quality: monitor blocked stocks and coordinate containment actions.
• Training: support QA training on handling standards and digital reporting tools.

Skills

Analytical skills

Attention to detail

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in Chemistry, Engineering, Food Technology, or related field

Tools

Excel

Power BI

PowerPoint

SAP

Q-EWO system

Job description

The Magnum Ice Cream Company is seeking a QA Analyst (Complaints, Analytics and Digitalization) to ensure timely, compliant quality assurance support across the site. You will manage consumer complaint investigations, translate data into insights, and drive the digitalization of QA systems.

Ideal candidates hold a Bachelor's in a related field and 1–3 years in QA/FMCG, with strong Excel/PowerPoint skills and familiarity with GMP/HACCP frameworks.