Provider Inquiries Specialist: Fast, Precise Customer Support

MedRisk; Philippines; On-site; PHP 201,000 - 279,000; Full time

Job summary

MedRisk is seeking a customer service specialist in the Philippines to respond to provider and client inquiries by phone, fax, or email. You will use Medata’s cost-containment software to look up inquiries and log every touch in our tracking system.

The role requires 1–3 years in a call center or customer service, strong typing (40 WPM) and 10-key speed, and proficient MS Word and Excel. You must communicate clearly, stay productive, and maintain punctual attendance.

Qualifications

• Experience in a call center or customer service (1–3 years).
• Ability to handle high call volume while maintaining productivity and quality.
• Clarify inquiries by researching and providing accurate information.
• Researching billing history.
• Typing speed of 40 WPM and proficient 10-key entry.

Responsibilities

• Answer phone calls and respond to provider inquiries as appropriate.
• Handle provider email and FAX inquiries as assigned and as appropriate.
• Log all provider interactions fully, accurately and professionally.
• Interact with providers in a professional and courteous manner.
• Adhere to documented Productivity Standards.
• Maintain regular, reliable, and punctual attendance.
• Other duties as assigned.

Skills

Touch typing

10-key entry

MS Word

MS Excel

Written communication

Verbal communication

Attention to detail

Customer focus

Customer service

Data entry

Phone skills

Education

High School diploma or equivalent

Associates Degree preferred

Tools

MS Word

MS Excel

Job description

MedRisk is seeking a customer service specialist in the Philippines to respond to provider and client inquiries by phone, fax, or email. You will use Medata’s cost-containment software to look up inquiries and log every touch in our tracking system.

The role requires 1–3 years in a call center or customer service, strong typing (40 WPM) and 10-key speed, and proficient MS Word and Excel. You must communicate clearly, stay productive, and maintain punctual attendance.