Provider Inquiries Analyst

MedRisk; Philippines; On-site; PHP 201,000 - 279,000; Full time

Job summary

MedRisk is seeking a customer service specialist in the Philippines to respond to provider and client inquiries by phone, fax, or email. You will use Medata’s cost-containment software to look up inquiries and log every touch in our tracking system.

The role requires 1–3 years in a call center or customer service, strong typing (40 WPM) and 10-key speed, and proficient MS Word and Excel. You must communicate clearly, stay productive, and maintain punctual attendance.

Qualifications

• Experience in a call center or customer service (1–3 years).
• Ability to handle high call volume while maintaining productivity and quality.
• Clarify inquiries by researching and providing accurate information.
• Researching billing history.
• Typing speed of 40 WPM and proficient 10-key entry.

Responsibilities

• Answer phone calls and respond to provider inquiries as appropriate.
• Handle provider email and FAX inquiries as assigned and as appropriate.
• Log all provider interactions fully, accurately and professionally.
• Interact with providers in a professional and courteous manner.
• Adhere to documented Productivity Standards.
• Maintain regular, reliable, and punctual attendance.
• Other duties as assigned.

Skills

Touch typing

10-key entry

MS Word

MS Excel

Written communication

Verbal communication

Attention to detail

Customer focus

Customer service

Data entry

Phone skills

Education

High School diploma or equivalent

Associates Degree preferred

Tools

MS Word

MS Excel

Job description

Under moderate supervision, this position is responsible for responding to provider or client inquiries via phone, fax or email. Medata’s proprietaryworkers compensation and auto liability claimscost-containment software will be utilized to look up these inquiries and all “touches” will be logged in Customer Service tracking/logging software.

Duties:

• Answer phone calls and respond to provider’s inquiries as appropriate
• Handle provider email and FAX inquiries as assigned and as appropriate
• Log all provider interaction “touches” fully, accurately and professionally
• Handle all contact with all providers in a professional and courteous manner
• Adhere to Productivity Standards as documented
• Regular, reliable, and punctual attendance is required as an essential function of this role
• Other duties as assigned

Requirements/Skills/Qualifications:

• Experience working in a Call Center and/or Customer Service department, 1-3 years
• Ability to work in a high call volume environment while meeting Productivity Standards with high quality
• Answer inquiries by clarifying desired information: researching, locating, and providing appropriate information
• Researching billing history
• Proficiency with touch-typing at a minimum or 40 WPM
• Proficiency with 10-key pad at 9000+ kph or equivalent bill processing rate
• Proficiency with MS Word and Excel
• Excellent written and verbal communication skills
• High School diploma or equivalent
• Strong attention to detail
• Customer Focus
• Customer Service
• Data Entry Skills
• Phone Skills
• Verbal Communication

Preferences:

• Associates Degree preferred
• Building Relationships
• People Skills
• Interpersonal Savvy
• Problem Solving
• Multi-tasking
• Knowledge of MS Outlook
• Knowledge of medical terminology
• Knowledge of workers compensation terminology