Product Support Analyst I: Drive Software Resolutions

MedRisk; Philippines; On-site; PHP 400,000 - 600,000; Full time

Job summary

MedRisk in the Philippines is looking for a Product Support Analyst to manage software issues and offer support to users. The role requires excellent organizational and analytical skills, with a focus on effective communication with both internal and external customers.

The ideal candidate will work independently to troubleshoot incoming software issues, analyze system problems, and help document recurring issues for enhancement of product quality. Knowledge of the Insurance Property and Casualty Industry is a plus.

Qualifications

• Excellent organizational, analytical, and problem solving skills.
• Ability to provide clear written and verbal communication.
• Self-starter with the ability to work independently and meet deadlines.
• Basic understanding of the Insurance Property and Casualty Industry.

Responsibilities

• Develop a high level of knowledge of company software products.
• Provide support to all user types.
• Analyze system issues and provide resolutions.
• Document customer information and recurring issues.

Skills

Organizational skills

Analytical skills

Problem solving

Communication (verbal and written)

Self-starter

Proficiency in Microsoft Office (especially Access and Excel)

Job description

MedRisk in the Philippines is looking for a Product Support Analyst to manage software issues and offer support to users. The role requires excellent organizational and analytical skills, with a focus on effective communication with both internal and external customers.

The ideal candidate will work independently to troubleshoot incoming software issues, analyze system problems, and help document recurring issues for enhancement of product quality. Knowledge of the Insurance Property and Casualty Industry is a plus.