Property-Management SaaS Support Pro

MORE.

Metro Manila

Remote

PHP 360,000 - 480,000

Full time

11 days ago

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

MORE. is seeking a dependable Customer Support Specialist to provide day-to-day support for a property-management software platform.

The role focuses on email-based customer inquiries, onboarding, and maintenance of account information for landlords, property managers, and tenants. You will work primarily through Front, handling straightforward and moderately complex requests, with training provided in English.

Qualifications

Professional experience in customer service, customer support, technical support, SaaS support, or equivalent.
Experience managing written customer inquiries via email or a shared inbox.
Experience using customer-support platforms (Zendesk, Intercom, Help Scout, Gorgias, Freshdesk, Front).
Ability to independently resolve straightforward and moderately complex customer questions.
Strong written English communication skills and clear explanations.

Responsibilities

Manage incoming customer inquiries through Front and respond primarily via email; some SMS routing.
Assist owners, managers, and tenants with product onboarding and account setup.
Investigate payment, account-access, and platform questions with accurate documentation.
Escalate unresolved issues to founders, technical, or specialists as needed.
Maintain an organized support inbox and ensure timely follow-up on aging tickets.
Document interactions and changes to customer accounts for auditability.