Position Summary
We are seeking a proactive, highly organized, and experienced Property and Estate Manager to oversee the end-to-end operations, maintenance, unit turnovers, external relations, and community management across our current portfolio of 6 residential and mixed‑use land development projects.
The ideal candidate will combine strong operational oversight with exceptional stakeholder management skills, ensuring high standards of estate upkeep, robust security protocols, seamless home turnovers, positive homeowner relations, and strong institutional partnerships while protecting the company’s land inventory and preparing future commercial areas for leasing.
Key Responsibilities
Subdivision Maintenance & Infrastructure
- Oversee preventive and corrective maintenance for all common areas, roads, drainage systems, perimeter fencing, and estate facilities across all 6 projects.
- Coordinate routine inspections and schedule necessary civil, electrical, and plumbing repairs with internal teams and external contractors.
Security Management
- Direct and evaluate third‑party security service providers to ensure the physical safety and security of residents, properties, and project perimeters.
- Review and update estate security protocols, access control systems, visitor management policies, and emergency response procedures.
Cleanliness, Sanitation & Environmental Upkeep
- Maintain pristine sanitation standards across all common grounds, parks, open spaces, and waste management disposal areas.
- Implement strict landscaping, weed control, and pest management schedules throughout the estates.
Unit Turnover Operations
- Oversee and manage the dedicated turnover team responsible for transitioning newly constructed units to homeowners.
- Establish and monitor schedules for turnover dates and manage client appointments.
- Evaluate the physical and structural readiness of properties prior to turnover.
- Conduct thorough punchlisting of properties to identify necessary repairs or touch‑ups and coordinate with construction or rectification teams to ensure timely resolution.
- Manage the official welcoming of clients to their new properties, ensuring an exceptional move‑in and handover experience.
LGU & Local Government Relations
- Build and maintain positive, proactive relationships with Local Government Units (LGUs), barangay officials, municipal/city departments, and regulatory bodies.
- Ensure estate compliance with local ordinances, permits, clearances, zoning laws, and statutory requirements across all project sites.
- Coordinate with government agencies for public safety, traffic management, infrastructure tie‑ins, and community assistance programs.
Utility Relations & Provider Management
- Manage and foster strong working relationships with utility providers (e.g., power, water, telecommunications) servicing the estates.
- Coordinate service connections, power/water reliability, infrastructure upgrades, meter servicing, and prompt resolution of utility outages or disruptions affecting residents.
HOA Construction & Architectural Requests
- Manage the review and approval process for Homeowners Association (HOA) construction applications, house plan approvals, and renovation permits.
- Monitor ongoing resident construction activities to ensure strict compliance with estate design guidelines, building codes, and community rules.
Team Leadership & PMO Management
- Lead, mentor, and supervise subordinate Property Management Officers (PMOs) and the turnover team deployed across the projects.
- Set operational Key Performance Indicators (KPIs), conduct regular performance reviews, and ensure consistent execution of estate policies.
Client Relations & Concern Resolution
- Serve as the primary escalation point for complex resident or homeowner concerns, grievances, and service requests.
- Ensure timely investigation, transparent communication, and efficient resolution of all client issues to maintain high community satisfaction.
HOA Dues & Financial Collection
- Oversee the billing, tracking, and collection of monthly HOA dues and community assessments across all projects.
- Implement proactive collection strategies, monitor aging receivables and collaborate with accounting teams to maintain healthy community financial reserves.
Land Inventory Protection
- Safeguard unsold company land inventory against squatting, encroachment, and unauthorized use through regular patrols and boundary marker maintenance.
- Report any land integrity threats immediately and coordinate legal or physical remediation measures.
Commercial & Leasable Space Management
- Oversee the preparation and preliminary management of potential future commercial areas and leasable spaces within the estates.
- Maintain readiness of commercial zones to support future leasing and revenue‑generation initiatives.
Qualifications & Requirements
- Experience: Minimum of 5 years of professional experience in property management, estate operations, or real estate development, with at least 2 years in a managerial or supervisory role overseeing multiple sites, client turnover processes, and external government/utility relations.
- Education: Bachelor’s Degree in Real Estate Management, Business Administration, Civil Engineering, Property Management, or a related discipline.
- Skills:
- Exceptional leadership, government relations, and stakeholder management capabilities.
- Strong conflict resolution, negotiation, and customer service skills.
- Familiarity with RA 9904 (Magna Carta for Homeowners Associations), local government processes, utility service standards, and construction punchlisting protocols.
- Excellent organizational skills with the ability to balance multi‑site operational demands and detailed handover schedules.