Property Damage Coordinator

VISAYA; Pasig; Presencial; PHP 360.000 - 520.000; Jornada completa

Descripción de la vacante

VISAYA seeks an organized claims coordinator to manage the complete lifecycle of auto property damage claims. You will liaise with clients, insurance adjusters, repair shops, and rental car partners to ensure timely settlements and accurate documentation.

The role requires 1–2 years in claims or related fields, excellent English communication, and the ability to handle up to 50 active claims concurrently. Strong CRM and Google Workspace skills are essential.

Formación

• 1-2 years in claims management, insurance operations, or client account management.
• Experience with auto property damage claims mandatory.
• Excellent written and spoken English communication.
• Strong organizational skills with ability to manage 50 active claims simultaneously.
• Persistent follow-through on outstanding items across multiple parties.
• Professional phone manner when dealing with adjusters, clients, and vendors.
• Proficient in CRM systems, Google Workspace, and document management.
• Comfortable navigating insurance carrier portals and claim systems.

Responsabilidades

• File first-party and third-party property damage claims with insurance carriers on behalf of licensed insurance counselor.
• Coordinate rental car arrangements with enterprise partners and insurance companies.
• Obtain regular status updates from insurance adjusters via phone and email.
• Provide proactive client communication on claim progress, timelines, and next steps.
• Identify required documentation (police reports, estimates, photos, proof of ownership).
• Follow up with clients to obtain missing paperwork.
• Draft correspondence for U.S.-based insurance counselor review and signature.
• Submit supporting documentation to insurance carriers (appraisals, repair estimates, invoices).
• Track repair progress with body shops and communicate updates to clients.
• Update claim notes and status in HubSpot daily.
• Notify billing team when settlements are received for final invoicing.

Conocimientos

English communication

Organizational skills

Client relationship management

Follow-through

Herramientas

HubSpot

CRM systems

Google Workspace

Descripción del empleo

Manages the complete lifecycle of active property damage claims from filing through settlement, serving as the primary point of contact for clients, insurance adjusters, repair shops, and rental car companies.

Core Responsibilities

• File first-party and third-party property damage claims with insurance carriers on behalf of licensed insurance counselor
• Coordinate rental car arrangements with enterprise partners and insurance companies
• Obtain regular status updates from insurance adjusters via phone and email
• Provide proactive client communication on claim progress, timelines, and next steps
• Identify required documentation (police reports, estimates, photos, proof of ownership)
• Follow up with clients to obtain missing paperwork
• Draft correspondence for U.S.-based insurance counselor review and signature
• Submit supporting documentation to insurance carriers (appraisals, repair estimates, invoices)
• Track repair progress with body shops and communicate updates to clients
• Update claim notes and status in HubSpot daily
• Notify billing team when settlements are received for final invoicing

Qualifications

• 1-2 years in claims management, insurance operations, or client account management
• Experience with auto property damage claims mandatory
• Excellent written and spoken English communication
• Strong organizational skills with ability to manage 50 active claims simultaneously
• Persistent follow-through on outstanding items across multiple parties
• Professional phone manner when dealing with adjusters, clients, and vendors
• Proficient in CRM systems, Google Workspace, and document management
• Comfortable navigating insurance carrier portals and claim systems

KPIs

• Average claim cycle time (filing to settlement)
• Claim closure rate
• Client satisfaction score (CSAT/NPS)