Claims Analyst

inspiro; Pasig; On-site; PHP 240,000 - 480,000; Full time

Job summary

inspiro is seeking a detail-oriented Claims & Risk Analyst to join our Risk Management team in Manila. The role focuses on administering claims, coordinating with insurance partners and analyzing data to improve risk management processes.

You will maintain accurate claims records, monitor progress, and provide reporting to support informed risk decisions. This position requires 2+ years in claims or risk support with strong Excel and communication skills, and it is a full-time onsite role with

Qualifications

• At least 2 years of experience in claims administration or risk management support.
• Working knowledge of Property & Casualty (P&C) claims processes and terminology.
• Proficiency in Microsoft Excel for data organization, reconciliation and reporting.
• Strong analytical, organizational and problem-solving skills.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain and monitor claims records across auto, workers' compensation, general liability, cargo and property lines.
• Track claim status, reserves, payments, recoveries, adjuster assignments and closures.
• Coordinate with carriers, brokers, adjusters and third-party admins to follow up on outstanding claims and resolve data discrepancies.
• Review and reconcile claims information across loss runs, portals, carrier records and internal accounting.
• Prepare recurring claims reports, dashboards and metrics to support oversight and loss-prevention initiatives.
• Support insurance administration including policy records, renewal calendars, applications and certificates of insurance.
• Collaborate with Risk Management, Safety and Operations to identify opportunities for risk reduction.
• Document procedures, propose workflow improvements and contribute to automation of reporting.

Skills

Excel

Data analysis

Communication

Organizational skills

Tools

Claims management systems

Job description

Are you experienced in insurance claims, commercial insurance operations, or risk analysis? We're looking for a detail-oriented Claims & Risk Analyst to support our Risk Management team in administering claims, coordinating with insurance partners, analyzing claims data, and identifying opportunities to improve risk management processes.

In this role, you'll work closely with the Risk Manager and internal and external stakeholders to maintain accurate claims records, monitor claim progress, and provide reporting that supports informed risk management decisions.

Candidates with backgrounds in insurance claims, Property & Casualty (P&C) insurance, workers' compensation, commercial underwriting, or insurance operations are encouraged to apply if their experience aligns with the role's requirements.

What You'll Do

• Maintain and monitor claims records across auto, workers' compensation, general liability, cargo, and property coverage lines.
• Track claim status, reserves, payments, recoveries, adjuster assignments, and closures.
• Coordinate with insurance carriers, brokers, adjusters, and third-party administrators to follow up on outstanding claims and resolve documentation or data discrepancies.
• Review and reconcile claims information across loss runs, third-party administrator portals, carrier records, and internal accounting records.
• Prepare recurring claims reports, dashboards, and performance metrics to support claims oversight and loss-prevention initiatives.
• Support insurance administration, including policy records, renewal calendars, insurance applications, and certificates of insurance.
• Collaborate with Risk Management, Safety, and Operations teams to identify opportunities for risk reduction.
• Document procedures, recommend workflow improvements, and contribute to reporting automation and other risk management projects.

What We're Looking For

• At least 2 years of experience in claims administration, insurance operations, risk management support, or a related field.
• Working knowledge of Property & Casualty (P&C) claims processes and terminology.
• Proficiency in Microsoft Excel, particularly data organization, reconciliation, and reporting.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple claims, deadlines, and stakeholder follow-ups while handling confidential information appropriately.

Preferred Qualifications

Experience in any of the following areas is an advantage:

• US Property & Casualty insurance.
• Workers' compensation, commercial auto, general liability, cargo, or property claims.
• Transportation, logistics, or multi-company insurance operations.
• Claims management systems, third-party administrator portals, loss runs, or carrier reporting.
• Claims analytics, dashboards, reporting automation, or process improvement.
• Commercial underwriting or risk analysis with relevant transferable insurance experience.

Candidates from insurance-focused Virtual Assistant and underwriting support backgrounds are welcome to apply if they meet the core requirements.

Work Arrangement

• Employment type: Full-time
• Work setup: 100% onsite
• Schedule: Night shift supporting US operations