Homeowner Account Manager - #35093

Manila Recruitment Limited; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Manila Recruitment Limited in the Philippines seeks a Homeowner Account Manager to own a portfolio of homeowner accounts and serve as the primary point of contact for their properties.

You will build strong client relationships, coordinate cross-functional teams, and drive issues to resolution while delivering transparent, proactive updates and high-quality service to owners. You will produce weekly performance insights and collaborate to maximize occupancy and renewals.

Qualifications

• Bachelor’s Degree in any field.
• 2+ years in customer-facing roles with account ownership.
• Track record of owning client relationships, not just tickets.
• Excellent verbal and written English communication.
• Strong empathy and professionalism in difficult conversations.
• Proven ability to drive issues to resolution across stakeholders.
• High attention to detail and follow-up.

Responsibilities

• Own a portfolio of homeowner accounts and be the primary contact for properties.
• Communicate proactively with homeowners and manage expectations.
• Track commitments and ensure timely delivery across internal teams.
• Coordinate cross-functional teams to meet standards and resolve issues.
• De-escalate tense moments while maintaining accuracy and honesty.
• Produce weekly reports that homeowners look forward to reading.
• Build relationships to drive referrals and renewals.

Skills

Account management

Customer success

Client relationships

English communication

Empathy

Ownership

Attention to detail

Education

Bachelor’s Degree

Tools

CRM tools

ClickUp

AI systems

Job description

Homeowner Account Manager - #35093

Company : Manila Recruitment Job Type : Full Time Philippines

Company Profile:

Our client is a U.S.-based property management company modernizing how short-term rentals are operated. They manage homes for owners seeking greater transparency, responsiveness, and partnership after often working with traditional managers that were slow, opaque, and inconsistent. The company operates a lean, tech-enabled model using AI, automation, and streamlined systems to deliver high-quality service efficiently.

As they continue to expand their Philippine-based team, they are seeking a Homeowner Account Manager to take full ownership of a portfolio of homeowner accounts, serving as the primary point of contact and trusted advisor for their assigned properties.

This role is a great opportunity for someone who thrives in a high-accountability environment and excels at end-to-end account ownership, building strong client relationships, coordinating cross-functional teams, analyzing property performance, and driving issues to resolution. The ideal candidate is a proactive communicator who can balance empathy with transparency, deliver exceptional account experiences, and ensure that every commitment is tracked, executed, and closed.

Duties and Responsibilities:

• Knowing every owner's property, history, preferences, and current situation
• Communicating proactively — owners should hear from us before they have to ask
• Tracking every commitment we ever make to them, and making sure none are dropped
• Driving the internal team to deliver on those commitments on time and to standard
• De-escalating tense moments without losing accuracy or honesty
• Producing weekly reports that homeowners actually look forward to reading
• Building relationships so strong that referrals and renewals follow naturally

Requirements

• Bachelor’s Degree in any field
• 2+ years of experience in customer-facing roles — account management, customer success, hospitality management, or equivalent service-industry experience.
• Track record of owning client relationships, — not just answering tickets
• Strong references — who will speak to your ownership, accuracy, and communication
• Excellent verbal and written English communication skills
• Strong empathy and ability to handle difficult conversations with calm and professionalism
• Proven ability to take ownership and drive issues to resolution across multiple stakeholders
• High attention to detail with a strong focus on accuracy and follow-through
• Strong references demonstrating accountability, communication, and client relationship management

Advantageous or Nice-to-Have Skills/Experience:

• Comfortable working with data, dashboards, and basic performance metrics (e.g., revenue, occupancy, P&L)
• Familiarity with or willingness to learn tools such as CRMs, ClickUp, and AI-powered systems
• Understanding of or interest in short-term rental / Airbnb operations