Promotions Officer

Westside Resort; Parañaque; On-site; PHP 279,000 - 469,000; Full time

Job summary

Westside Resort in Parañaque seeks a Promotions Officer to lead the planning, execution, and evaluation of casino promotions. You will supervise the promotions team, coordinate across departments, suppliers, and partners, and ensure a positive guest experience.

You will monitor promotion performance, manage materials and budgets, and maintain regulatory compliance while developing concepts for new campaigns to engage guests and drive loyalty.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Hospitality Management, or related field preferred.
• 2-3 years in gaming, hospitality, or promotions with a focus on customer service and event coordination.
• Experience in organizing promotional events, coordinating teams, and interacting with guests.
• Ability to develop and present concept papers for new campaigns.
• Flexibility to adjust to different work schedules.
• Complies with the Company's Code of Conduct and other policies and procedures.
• Attention to detail to ensure accuracy of outputs.
• Knowledge of products, services, policies and processes.
• Remains professional, helpful and responsive to guest needs.

Responsibilities

• Oversee the successful execution of promotions, coordinating departments, suppliers, and partners to ensure a seamless promotion.
• Monitor promotion success by tracking participation and gathering customer feedback to evaluate impact and improvements for future campaigns.
• Collaborate with internal teams and external suppliers to create promotional materials (flyers, banners, digital content) within budget and on-brand.
• Collect and manage winner documentation, including photos, and ensure prizes are distributed per guidelines.
• Assist in organizing and managing promotional materials and maintaining stock for upcoming events or campaigns.
• Provide leadership and support to the promotions team, set up meetings, and help with event execution.
• Support casino floor staff and resolve issues to maintain a positive guest experience.

Skills

Event coordination

Customer service

Team coordination

Concept papers

Attention to detail

Professionalism

Education

Bachelor's degree in Marketing or related field

Job description

About the role

The Promotions Officer is responsible for overseeing the planning, execution, and evaluation of all gaming-related promotions within the casino. This role includes supervising a team of promotions staff, ensuring the effective coordination of various gaming activities, and ensuring the promotion of a positive guest experience. The Promotions Officer will work closely with other departments, suppliers, and partners to deliver successful promotions, maintain compliance with all relevant regulations, and track the performance of each promotion to ensure its success.

Key responsibilities

• Oversee the successful execution of approved promotions, ensuring smooth coordination between all involved parties (departments, suppliers, partners), handling logistics, managing manpower, and coordinating resources to ensure a seamless promotion

• Monitor the success of promotions by tracking participant volume, gathering customer feedback, and evaluating customer satisfaction to assess the impact of promotions and suggest improvements for future campaigns

• Collaborate with internal teams and external suppliers to create promotional materials (e.g., flyers, banners, and digital content) within the approved budget, ensuring they are on-brand and effectively communicate promotion details

• Collect and manage winner documentation, including photographs for promotional purposes, and ensure that prizes are distributed in accordance with the approved promotional guidelines and mechanics

• Assist in organizing and managing promotional materials, ensuring that all supplies are well-stocked, maintained, and ready for upcoming events or campaigns

• Provide leadership and support to the promotions team, ensuring smooth communication, assisting with administrative tasks, setting up meetings, and helping with the execution of events

• Support staff on the casino floor and resolve any issues to maintain a positive guest experience

About you

• Bachelor's degree in Marketing, Business Administration, Hospitality Management, or a related field is preferred or equivalent required

• 2-3 years of experience in the gaming, hospitality, or promotions industry, with a focus on customer service and event coordination

• Experience in organizing promotional events, coordinating teams, and interacting with guests is highly preferred

• Ability to develop and present concept papers for new campaigns

• Shows flexibility in adjusting to different work schedules

• Complies with the Company's Code of Conduct and other policies and procedures

• Ensures accuracy of work output by showing attention to detail

• Exhibits knowledge on products, services, policies and processes

• Remains professional, helpful and responsive to customer needs