Return & Refund - Project Management

Shopee; Manila; On-site; PHP 1,709,401 - 2,849,003; Full time

Job summary

A leading company is looking for a Mid-Senior Project Manager for the Return & Refund - Projects role. The ideal candidate will have substantial experience optimizing return processes, identifying gaps, and driving improvements. You will work closely with senior leadership to enhance user experience through data-driven insights and management of key projects.

Qualifications

• Graduate of a 4 years Bachelor's Degree.
• 4-5 years total work experience with 2-3 years project management experience.
• Excellent communication skills - able to communicate clearly and concisely.

Responsibilities

• Drive continuous improvement initiatives to optimize the Return and Refund process.
• Lead and manage high-impact, cross-functional projects from initiation to implementation.
• Provide clear, actionable insights to guide strategic decision-making.

Skills

Communication

Analytical skills

Problem solving

Relationship building

Education

Bachelor's Degree

Master's degree in Business Administration (MBA)

Job description

Shopee Manila, National Capital Region, Philippines

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Shopee Manila, National Capital Region, Philippines

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• Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience
• Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving
• Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership
• Lead and manage high-impact, cross-functional projects from initiation to implementation
• Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed
  
  

Job Description

• Drive continuous improvement initiatives to optimize the Return and Refund process, identifying key opportunities to enhance user experience
• Identify functional/product gaps and design data-driven solutions through analytical and conceptual problem solving
• Provide clear, actionable insights to guide strategic decision-making through regular reports and presentations to senior leadership
• Lead and manage high-impact, cross-functional projects from initiation to implementation
• Evaluate the impact and success of initiatives, present detailed findings, and recommend further improvements as needed
  
  

Requirements

• Graduate of a 4 years Bachelor's Degree
• 4-5 years total work experience with 2-3 years project management experience in top consulting firms or leading corporations
• Master's degree in Business Administration (MBA) is an advantage
• Excellent communication skills - able to communicate clearly and concisely
• Knowledge of general business processes and organizational frameworks, such as goals, strategy, culture, and structure
• Ability to develop strong relationships within the company and with third parties
• Ability to demonstrate a high level of verbal and written English

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Marketplace Platforms and Technology, Information and Internet

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