Project Manager / Transition Manager (BPO)

GROWORX TRAINING SERVICES INC.; Muntinlupa; Hybrid; PHP 827,000 - 1,378,000; Full time

Benefits offered by this job

Senior leadership exposure

Global clients exposure

Career development

Competitive pay

AI‑forward workplace

Job summary

GROWORX TRAINING SERVICES INC. is seeking a Project Manager / Transition Manager in a hybrid Alabang, Muntinlupa setup.

You will own end‑to‑end client programs, from onboarding to deployment, while ensuring compliance and operational excellence across multiple jurisdictions. You will build trusted partnerships with major corporate clients, manage complex, multi‑stakeholder projects, and drive data‑driven program reviews.

Qualifications

• 5+ years in project management, operations management, or account management in BPO/shared services or professional services.
• Proven track record managing complex, multi-stakeholder programs for Global B2B clients.
• Experience building processes in fast-growth environments.
• Background in compliance, workforce deployment, immigration, or healthcare.
• Exceptional communication, writing crisp reports for C‑suite clients.
• Strong analytical and problem-solving abilities with data-driven mindset.
• Highly organized with ability to manage multiple priorities.
• Proficient with modern PM tools (Monday.com/Asana/ClickUp).
• Lean Six Sigma Green/Black Belt is an advantage.

Responsibilities

• Own end-to-end delivery of client programs from onboarding to deployment and reporting.
• Serve as the primary contact for large B2B clients, building trust and identifying opportunities.
• Develop and maintain program delivery plans, timelines, and milestones for each engagement.
• Conduct regular client reviews, presenting data-driven insights on health, performance, and pipeline.
• Manage multiple deployment programs across different clients, countries, and regulations.
• Build and improve workflows, SOPs, and delivery frameworks that scale with growth.
• Track KPIs including deployment timelines, compliance milestones, worker satisfaction, and NPS.
• Identify risks early, escalating and resolving issues before impact.
• Ensure deployments meet immigration, labour, and safety compliance across jurisdictions.
• Coordinate with compliance teams to maintain records and audit trails.

Skills

PM leadership

Global programs

Process improvement

Communication

Analytical skills

Organization

PM software

Monday.com

Asana

ClickUp

Lean Six Sigma

Tools

Monday.com

Asana

ClickUp

Job description

Position: Project Manager / Transition Manager

Employment Type: Independent Contractor

Location: Alabang, Muntinlupa (Hybrid set up)

Note: Candidates must have own Laptop

About the role

Project Manager / Transition Manager who will be the heartbeat of our delivery engine – the person who ensures that every program runs with precision, every client is delighted, and every deployed worker feels safe, supported, and set up for success. This is a pivotal position at the intersection of people, compliance, and operational excellence. You will directly shape the experience of hundreds of internationally deployed healthcare workers while building trusted partnerships with major corporate clients across Australia, Singapore, and beyond.

Key responsibilities

• Own end-to-end delivery of client programs – from onboarding new corporate accounts through to ongoing workforce deployment and performance reporting
• Serve as the primary point of contact for large B2B clients, building deep trust and proactively identifying opportunities to exceed expectations
• Develop and maintain program delivery plans, timelines, and milestones for each client engagement
• Conduct regular client reviews, presenting data-driven insights on program health, worker performance, and pipeline status
• Manage multiple concurrent deployment programs across different clients, countries, and regulatory environments
• Build and continuously improve operational workflows, SOPs, and delivery frameworks that scale as the company grows
• Track and report on KPIs including deployment timelines, compliance milestones, worker satisfaction, and client NPS
• Identify risks and bottlenecks early, escalating and resolving issues before they impact delivery or worker welfare
• Ensure all deployments meet international immigration, labour, and safety compliance requirements across multiple jurisdictions (Australia, Singapore, and others)
• Coordinate with internal and external compliance teams to maintain accurate records, documentation, and audit trails

Qualifications

• 5+ years in project management, operations management, or account management – ideally in a BPO, shared services, staffing, or professional services environment
• Proven track record managing complex, multi-stakeholder programs for Global B2B clients.
• Experience operating in a fast-paced, high-growth environment where you built processes from the ground up
• Background in industries involving compliance, workforce deployment, immigration, or healthcare
• Exceptional communication skills – you can present confidently to C-suite clients and write crisp, professional reports
• Strong analytical and problem-solving abilities with a bias toward data-driven decision making
• Highly organized with the ability to manage multiple priorities
• Proficient with modern productivity and project management software
• Deep sense of empathy and service orientation
• Proven experience using project management tools such as Monday.com, Asana, ClickUp, or similar platforms.
• Certified Lean Six Sigma Green Belt or Black Belt is an advantage.

About us

A company that is genuinely changing lives through international healthcare mobility, operating across Australia, Singapore, and beyond.

Benefits

• A pivotal role in a company that is genuinely changing lives through international healthcare mobility
• Direct exposure to senior leadership and global clients – your work will be visible and valued
• The opportunity to build best‑class delivery processes from scratch in a high-growth company
• A culture that values initiative, rewards ownership, and invests in your professional development
• Competitive compensation with room to grow as the company scales
• A modern, AI‑forward workplace where innovation is encouraged and tools are provided to help you do your best work