Project Manager-Onboarding Specialist

ScalableOS; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

ScalableOS in Makati is seeking a detail-oriented Onboarding Project Manager to coordinate end‑to‑end onboarding for managed services. You will align scope, milestones, and success criteria with offerings while leading kickoff meetings with customers and internal teams.

The role requires 2+ years in project management or service delivery within IT/MSP environments, strong PSA/ticketing proficiency, and solid communication skills to drive smooth onboarding and long-term customer success.

Qualifications

• Bachelor’s degree with 2+ years of relevant experience in project management, service delivery, or operational support.
• Experience in an IT services or MSP environment preferred.
• Working knowledge of PSA or ticketing systems.
• Understanding of IT service delivery including incident, request, and change management.
• Valid driver’s license, proof of insurance, and acceptable driving record.

Responsibilities

• Coordinate and manage the end-to-end onboarding process for managed services from kickoff to readiness.
• Align onboarding scope, milestones, timelines, and success criteria with service offerings.
• Lead kickoff meetings with internal teams and customer stakeholders to set roles and expectations.
• Coordinate with internal teams, vendors, and subcontractors to deploy tools, monitoring, and security for MSP services.
• Manage onboarding schedules and resource assignments; identify conflicts and escalate risks.
• Identify, track, and escalate risks, issues, or dependencies impacting onboarding timelines.
• Support consistent onboarding activities while accommodating customer requirements.
• Provide proactive, transparent communication to customers and stakeholders on progress and risks.
• Deliver a high-quality, white-glove onboarding experience that builds trust and long-term success.

Skills

Communication

Organization

Problem-solving

Stakeholder management

Time management

Negotiation

Education

Bachelor’s degree

Equivalent experience

Tools

MS Office

PSA systems

Ticketing systems

Project management tools

Job description

Makati City, Philippines | Posted on 08/28/2026

At ScalableOS, we're redefining offshoring by connecting growth-focused businesses with top talents across the Philippines. Our expertise is in providing top-tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

JOB RESPONSIBILITIES

• Coordinate and manage the end-to-end managed services onboarding process from kickoff through operational readiness.
  
• Ensure alignment on onboarding scope, milestones, timelines, and success criteria based on agreed service offerings.
  
• Lead onboarding kickoff meetings with internal teams and customer stakeholders to establish roles, expectations, and communication cadence.
  
• Coordinate with internal teams, vendors, and subcontractors to deploy required tools, monitoring, security, access, and managed services agents.
  
• Manage onboarding schedules and resource assignments, proactively identifying conflicts and escalating risks as needed.
  
• Identify, track, and escalate risks, issues, or dependencies that may impact onboarding timelines, scope, or customer readiness.
  
• Support consistent execution of onboarding activities while accommodating customer-specific requirements when appropriate.
  
• Provide proactive and transparent communication to customers and internal stakeholders on progress, milestones, risks, and dependencies.
  
• Deliver a high-quality, “white glove” onboarding experience that builds trust and positions customers for long-term success.
  

QUALIFICATIONS

• Bachelor’s degree with 2+ years of relevant experience, or an equivalent combination of education and experience in project management, service delivery, or operational support.
  
• Experience in an IT services or managed services (MSP) environment preferred.
  
• Working knowledge of IT terminology and PSA or ticketing systems.
  
• Understanding of IT service delivery principles, including incident, request, and change management.
  
• Valid driver’s license, proof of insurance, and acceptable driving record.
  

JOB REQUIREMENTS

• Proficiency with MS Office and project management tools.
  
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
  
• Proven accountability to manage tasks and projects from initiation through completion.
  
• Excellent analytical, organizational, and problem-solving skills.
  
• Ability to build trust and maintain strong working relationships with customers and internal teams.
  
• Strong multitasking and prioritization skills in a fast-paced, customer-focused environment.
  
• Positive, adaptable mindset with the ability to respond effectively to change.
  
• Ability to remain composed under pressure and make clear, objective decisions.
  
• Effective negotiation skills with an understanding of stakeholder motivations.
  
• Basic understanding of project financial concepts, including scope alignment, cost awareness, and identifying potential budget or billing risks.