Project Coordinator I

Astreya; Manila; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Astreya is seeking a Project Coordinator I in Manila who will plan and coordinate internal projects from initiation to delivery. Projects may involve network, server, or software implementation, upgrades, PC deployment and related tasks.

The role requires collaboration with regional teams and occasional flexible hours. You will gather requirements, provide weekly updates, monitor plans and tickets, and help identify improvements while delivering actionable insights to management.

Qualifications

• AA degree or equivalent from a two-year college or technical school.
• 0–2 years’ related experience and/or training or equivalent.
• Flexibility to work both office and remote; occasional schedule adjustments.
• Proficiency in Microsoft Excel and Google Suite.
• Excellent verbal and written communication.
• Proactive and dependable.
• Excellent customer service.
• Able to work in a team or independently.
• Ability to multitask and prioritize workload.
• Good judgment, problem-solving and decision-making skills.
• Maintain confidentiality and professional decorum.

Responsibilities

• Gather and maintain project requirement lists.
• Provide weekly project updates including action items.
• Schedule and coordinate project reviews and follow up on actions.
• Communicate status to the project team.
• Assist with maintaining and monitoring project plans, schedules, hours and expenditures.
• Assist with identifying project issues and escalate as needed.
• Participate in stakeholder meetings; organize and attend.
• Document and follow up on important actions and decisions from meetings.
• Collaborate with regional teams for resources and ticket resolution.
• Assist with daily monitoring of the ticketing system and reassign tickets as required.
• Produce regular reports as required.
• Identify trends or recurring problems and escalate for resolution.
• Assist with locating and defining new process improvement opportunities.
• Help develop and maintain knowledge and skills with new processes.
• Work with SDMs/Project Managers to identify metrics and deliver insights.
• Other duties as required.

Skills

Excellent communication

Flexibility

Proactive attitude

Customer service

Teamwork & independence

Multitask & prioritize

Good judgment

Problem solving

Confidentiality

Education

Associate degree

Tools

Microsoft Excel

Google Suite

Job description

What this Job Entails:

The Project Coordinator I will plan and coordinate aspects of internal projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, PC deployment and the like. Projects may vary in number, size and complexity.

Scope:

• Follows established procedures on routine work

• Requires detailed instructions

Your Roles and Responsibilities:

• Gather and maintain project requirement lists.

• Provides weekly project updates including action item updates.

• Schedules and coordinates project reviews and follows up on assigned actions.

• Effectively and accurately communicate status to the project team.

• Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.

• Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.

• Takes part in organizing, attending and participating in stakeholder meetings.

• Documents and follows up on important actions and decisions from meetings.

• Collaborates with various regional teams responsible for project resources and ticket resolution.

• Assists with daily monitoring of the ticketing system, reassigning tickets where required.

• Produces regular reports as required.

• Assists with identifying trends or recurring problems and escalates to management for resolution.

• Assists with locating and defining new process improvement opportunities.

• Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.

• Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.

• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• Associate’s degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience

• Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.

• Familiarity with Microsoft Excel and Google Suite

• Excellent Communication skills, both verbal and written

• Proactive attitude and dependable

• Excellent customer service skills

• Ability to work both within a team and independently

• Ability to multitask and prioritize workload

• Ability to use good judgment, as well as problem-solving and decision making skills

• Ability to maintain confidentiality and professional decorum

Preferred Qualifications:

• Understanding or previous experience with ticketing systems and/or project management system
• Understanding of or previous experience in a technology driven environment

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing

• Must have the ability to move from place to place within an office environment

• Must be able to use a computer

• Must have the ability to communicate effectively

• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers