Project Coach Lead: Collector Development & Performance

Afni, Inc.; Philippines; On-site; PHP 335,000 - 446,000; Full time

Job summary

Afni, Inc. is seeking an entry-level Project Coach in the Philippines to supervise and support Collectors, implement recovery strategies, and monitor performance. The role includes coaching, providing feedback, and ensuring adherence to client guidelines.

The position requires a Bachelor's degree (or two years of college), Telco account experience, and the ability to work shifting schedules. Location is Commonwealth, Quezon City with start dates ASAP.

Qualifications

• Experience handling Telco accounts.
• Willingness to work shifting schedules.
• Available to start ASAP.

Responsibilities

• Use ACM to analyze performance and coach individuals and teams.
• Execute recovery strategies and monitor productivity and call quality per contract.
• Mentor and motivate collectors; handle attendance and scheduling issues.
• Prepare performance reports for quarterly and annual reviews.

Skills

Telco account experience

Shift work

ASAP start

Education

Bachelor's degree

Job description

Afni, Inc. is seeking an entry-level Project Coach in the Philippines to supervise and support Collectors, implement recovery strategies, and monitor performance. The role includes coaching, providing feedback, and ensuring adherence to client guidelines.

The position requires a Bachelor's degree (or two years of college), Telco account experience, and the ability to work shifting schedules. Location is Commonwealth, Quezon City with start dates ASAP.