Team Leader

Afni, Inc.; Philippines; On-site; PHP 45,000 - 65,000; Full time

Benefits offered by this job

HMO up to 4 FREE Dependents

Insurance

Medical Reimburements worth 10,000

Job summary

Afni Philippines Inc. is seeking a Team Leader to supervise and develop representatives, executing recovery strategies and monitoring quality. The role emphasizes coaching, productivity, and adherence to contractual guarantees, with shifts and local site requirements.

Ideal candidates have a bachelor's degree or at least 2 years in college, plus experience with a Telco account and willingness to work in Commonwealth, Quezon City. Immediate start is preferred.

Qualifications

• Bachelor's degree in any field / Completed at least 2 years in college
• Experience handling Telco Account
• Amenable to working on shifting schedules
• Amenable to work in Commonwealth, Quezon City
• Can start ASAP

Responsibilities

• Utilizes the Afni Coaching Model to perform trend and root-cause analysis of performance and provides ongoing training for performance improvement.
• Executes Recovery strategy to achieve objectives and ensure timely handling of calls per contract.
• Performs supervisory functions including mentoring, addressing attendance and scheduling challenges, and delivering counseling on performance and behavior.
• Reports performance results for the assigned project team and prepares documentation for reviews.

Skills

Telco account experience

Education

Bachelor's degree / Completed at least 2 years in college

Job description

AFNI PHILIPPINES INC. is currently looking for Team Leader position

We offer competitive salary and benefits

-With HMO up to 4 FREE Dependents

-Insurance

-Medical Reimburements worth 10,000

more benefits ...

Minimum Job Requirements (Education, Experience, Skills):

• Bachelor's degree in any field / Completed at least 2 years in college
• Experience handling Telco Account
• Amenable to working on shifting schedules.
• Amenable to work in Commonwealth, Quezon City
• Can start ASAP

Essential Functions and Responsibilities:

Position Purpose:

The Team Leader is responsible for entry level supervisory duties and the support and development of representatives. The incumbent will be responsible for executing recovery strategies for the attainment of department and team goals. This position will be responsible for monitoring client calibrations, quality related coaching and providing feedback.

Essential Functions and Responsibilities:

• Utilizes the Afni Coaching Model (ACM) to perform trend and root-cause analysis of both individual and team performance, formulates recommendations and action plans. Provides ongoing training for performance improvement.
• Executes Recovery strategy to achieve Afni’s objectives and individual/team goal attainment. Manages daily work map / flow and continually monitors productivity and proper execution of calls to ensure client accounts are worked timely in accordance with contractual agreements and strategies.
• Performs supervisory functions that include the mentoring and motivating representatives as well as addresses any attendance or scheduling challenges. Prepares and delivers informal and formal counseling on job performance, behavior and quality issues.
• Reports performance results for assigned project team of representatives. Prepares appropriate documentation for quarterly and annual reviews