Global Call Center Operations Leader

Afni, Inc.; Philippines; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Afni, Inc. is seeking an Operations Manager in the Philippines to plan and execute call center strategies, optimize processes, and lead a team to meet service and financial goals.

The role focuses on staff recruitment, training, process improvements, and performance reporting. A bachelor's degree and at least two years of relevant experience are required, with a preference for candidates with international telco non-voice campaigns and an ASAP start.

Qualifications

• Bachelor's degree or college degree in any field.
• At least 2 years of experience as an Operations Manager.
• Experience handling an International Telco Sales (Non-Voice) campaign preferred.
• Available to start ASAP.

Responsibilities

• Plan and implement call center strategies and operations.
• Improve systems and processes to enhance productivity and service quality.
• Recruit, train, coach, and manage staff to meet performance targets.
• Develop and monitor budgets, expenditures, and financial objectives.
• Prepare performance reports and analyze data to drive improvements.
• Maintain equipment and supervise upgrades and maintenance programs.
• Stay updated on trends in call center operations management.

Skills

Staff management

Process improvement

Budgeting

Education

Bachelor's degree

Job description

Afni, Inc. is seeking an Operations Manager in the Philippines to plan and execute call center strategies, optimize processes, and lead a team to meet service and financial goals.

The role focuses on staff recruitment, training, process improvements, and performance reporting. A bachelor's degree and at least two years of relevant experience are required, with a preference for candidates with international telco non-voice campaigns and an ASAP start.