Senior Training and Quality Manager

Innodata Inc.; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Benefits offered by this job

Diversity, Equity, Inclusion & Belongi

Flexible work arrangements

Job summary

Innodata Inc. in the Philippines seeks a Sr. Training and Quality Manager to develop and deploy curricula, quality measurement and assurance methodologies during scoping/initiation, and to align Asia TQM with client policies.

You will collaborate with global leaders, oversee training programs, certification, and documentation for client audits, and drive continuous improvement across multiple GenAI projects.

Qualifications

• Bachelor’s degree in English, Communication, Education, Linguistics, or related field; advanced degree preferred.
• 7+ years of operations or project management experience.
• 5+ years of training management and quality management experience.
• Experience handling multiple live projects with client policies and timelines.
• Ability to redeploy to a new project/domain quickly.
• Experience training across geographies and distributed teams.

Responsibilities

• Monitor Asia TQM team to ensure cohesive implementation of client policies across sites.
• Ensure performance metrics and root-cause-analysis documentation in the Partner Level Report for quality or audit deficiencies.
• Review QA methodologies to keep them current and effective.
• Prescribe review and reporting methodologies for TQM-related KRAs and KPIs.
• Manage training program across planning, design, development, implementation, delivery and evaluation.
• Oversee new hire training, coaching and mentoring to ensure instruction standards are applied during onboarding.
• Support trainer certification and re-education programs.
• Develop and monitor a repository of training materials separated by project for client audits.
• Integrate project management methodology into the TQM model of GenAI/LLM Practice.
• Develop and deploy curricula and quality methodologies during scoping and initiation of new work.
• Ensure documentation, change management and process integration in every review.
• Support Global Training Manager, Global Quality Measurement Manager and Global Quality Assurance Manager in maintaining team engagement throughout lifecycles.
• Advise TQM Leads on project operations to ensure optimal training delivery.
• Collaborate with SWAT Team on analysis of data relations between assessment performance and project performance.
• Liaise with Global Leads to define and deliver output across multiple projects and locations.

Skills

Language precision

Writing and editing

Excel ability

Quality methodology

Training lifecycle

Analytical thinking

Education

Bachelor's degree in English, Communications, Education, Linguistics, or related; Advanced degree preferred (Master's or Ph.D.)

Job description

As Sr. Training and Quality Manager, you will develop and deploy training curricula and quality measurement and assurance methodologies during scoping and initiation. You will hold the Asia TQM team to consistent implementation of client policies across every site.

The role reports to the AVP, AI/LLM Practice and works alongside the Global Training Manager, Global Quality Measurement Manager and Global Quality Assurance Manager on review, root-cause analysis and modification projects across different GenAI models.

What You'll Own

Quality Management and Performance Assurance

• Monitor the Asia TQM team regularly to ensure cohesive and consistent implementation of client policies across all sites
• Ensure performance metrics and direct root-cause-analysis documentation in the Partner Level Report for any quality or audit deficiency that resulted in a missed KPI
• Review QA methodologies regularly to keep them current and effective
• Prescribe the review and reporting methodologies for TQM-related KRAs and KPIs

Training Program Ownership

• Manage training program across planning, design, development, implementation, delivery and evaluation
• Oversee new hire training, coaching and mentoring so advising trainers apply instruction standards during onboarding and beyond
• Support trainer certification and re-education programs as needed
• Develop and monitor a repository of training materials separated by project, with all documentation in place for future client audits

Project Management Integration

• Integrate project management methodology into the TQM model of the GenAI/LLM Practice
• Develop and deploy training curricula and quality methodologies during the scoping and initiation stages of new work
• Ensure documentation, change management and process integration are practiced on every review, root-cause analysis and modification project

Global Collaboration and Escalation

• Support the Global Training Manager, Global Quality Measurement Manager and Global Quality Assurance Manager in maintaining team engagement throughout learning and training lifecycles
• Advise TQM Leads on project operations to ensure optimal training delivery to the team
• Collaborate with the Supply, Workforce, Analytics and Threshold (SWAT) Team on analysis of the data relations between assessment performance and actual project performance
• Liaise directly with Global Leads to define and deliver expected output and process across multiple projects and locations

What You'll Bring

• Bachelor's degree in English, Communication, Education, Linguistics, or a closely related discipline. Advanced degree in English preferred (Master's or Ph.D.)
• 7+ years of operations or project management experience
• 5+ years of training management and quality management experience guiding diverse, cross-functional teams
• Has carried several live projects at once, each with its own client policies, quality standards and timelines
• Proven on short-term engagements and rapid ramps; redeploys to a new project or domain with little runway and reaches full standard quickly
• Trained, coached and held quality lines across geographies, time zones and cultures with distributed teams and global functional leads

Certifications

• Required: Lean Six Sigma Black Belt. Held and applied, with completed DMAIC projects the candidate can walk through and quantify
• Advantage: PMP or PRINCE2. Formal project management credential supporting the methodology integration part of the role
• Advantage: quality credentials. ASQ Certified Quality Auditor or Certified Manager of Quality/Organizational Excellence
• Advantage: trainer credentials. A recognized train-the-trainer or instructional design certification

Technical Skills

• Language precision. English proficiency at or close to Common European Framework of Reference (CEFR) level C2, in writing and in speech.
• Writing and editing. Exceptional writing and editing skills alongside strong verbal communication
• Excel ability. Intermediate to advanced, including pivot tables, index matching, charts for visualizing data and text functions such as concatenate and textjoin to manipulate data
• Quality methodology fluency. Distinguishes quality measurement from quality assurance in practice; fluent in sampling design, calibration, audit trails and root-cause analysis
• Training lifecycle command. Can design, deploy and evaluate curricula end to end and defend the evaluation method, not only the content
• Analytical thinking. Robust analysis geared at developing effective solutions to proactively identified training and quality issues

DIVERSITY, EQUITY, INCLUSION & BELONGING

At Innodata, Diversity, Equity, Inclusion, and Belonging are at the heart of who we are. With over 35 years of expertise, we foster an inclusive workplace that celebrates the rich diversity of backgrounds, experiences, and perspectives our employees bring — diversity that fuels our innovation in AI and data engineering. We encourage individuals from all walks of life to apply, particularly those who may feel they don't meet every qualification or who hesitate due to their identity. Through inclusive learning initiatives, Employee Resource Groups, and flexible work arrangements, we create a sense of belonging for every team member, whether remote or onsite.