Project Assistant

VRI Crew; Imus; On-site; PHP 335,000 - 614,000; Full time

Job summary

VRI Crew in the Philippines is seeking a detail-focused professional to support training development, quality assurance, and operations management across client projects.

You will design training plans, maintain courseware, monitor performance, and collaborate with delivery teams and clients to ensure high standards and timely project delivery.

Qualifications

• Strong English communication skills (reading, listening, and speaking).
• Ability to work independently with minimal supervision.
• Strong logical thinking and attention to detail.
• Highly organized and results-oriented.
• Proficient in Microsoft Office applications.

Responsibilities

• Develop and implement structured training plans based on client-provided materials.
• Design and maintain training courseware, tools, and documentation; update training files as needed.
• Support establishment and coordination of internal trainer teams.
• Design and oversee quality management processes; collect and analyze quality data for continuous improvement.
• Monitor contributor performance to meet quality, productivity, and throughput targets; identify risks and implement improvements.
• Collaborate with delivery teams, contributors, and clients to ensure alignment and provide updates and insights.
• Assist with additional project-related tasks as assigned by the Project Manager.

Skills

Strong English communication

Independent work

Logical thinking

Organized

Microsoft Office

Tools

Microsoft Office

Job description

Key Responsibilities Training & Development Develop and implement structured training plans based on client-provided materials.

Design and maintain training courseware, tools, and documentation. Manage and update training files, adapting approaches based on project requirements. Support the establishment and coordination of internal trainer teams.

Quality Assurance Design and oversee quality management processes to address operational issues. Collect and analyze quality data, preparing reports to support continuous improvement initiatives.

Identify recurring issues and implement corrective measures to reduce errors and enhance output quality. Support the setup and coordination of internal Quality Assurance (QA) teams. Crowd & Operations Management

Monitor contributor performance to ensure targets for quality, productivity, and throughput are achieved. Analyse operational and productivity trends, identifying risks and areas for improvement. Implement process improvements to enhance efficiency and project profitability.

Manage performance metrics while balancing speed, accuracy, and contributor experience. Proactively resolve operational blockers to maintain smooth project delivery. Communication & Client Support

Collaborate closely with delivery teams, contributors, and clients to ensure alignment and clear communication. Provide regular updates, insights, and trend analyses to support client outcomes. Offer guidance and constructive feedback to contributors to maintain performance standards.

Assist with additional project-related tasks as assigned by the Project Manager. Required Knowledge, Skills, and Abilities Strong English communication skills (reading, listening, and speaking).

Ability to work independently with minimal supervision. Strong logical thinking and attention to detail. Highly organized and results-oriented.

Proficient in Microsoft Office applications.