Program Manager - Onsite Customer Experience & Delivery

iOPEX Tech; Taguig; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

Competitive pay

Weekly learning sessions

HMO coverage

Two guaranteed rest days every week

Annual reviews & salary increases

Job summary

iOPEX Tech is seeking an experienced Programme Manager to lead end-to-end initiatives in a bustling contact centre environment in Bonifacio Global City, Taguig. You will define scope, timelines, and resources while coordinating multiple teams to ensure on-time delivery.

The role demands strong communication, cross-functional leadership, and a data-driven approach to decision making. Onsite work with shifting schedules offers growth and long-term career progression.

Qualifications

• Experience in programme or project management, preferably in call centre, customer service or contact centre industries.

Responsibilities

• Develop and manage comprehensive programme plans with defined scope, objectives, timelines and resources.
• Coordinate and oversee activities of multiple teams to ensure seamless programme execution.
• Monitor progress against KPIs and milestones, addressing deviations.
• Communicate programme status, risks and updates to senior management and stakeholders.
• Manage programme budgets and ensure cost-effective resource allocation.
• Identify process improvements and implement changes to enhance efficiency.
• Lead resolution of cross-functional issues and escalations impacting delivery.
• Support training and development of team members involved in programme initiatives.
• Maintain comprehensive programme documentation and ensure policy compliance.

Skills

Programme management

Stakeholder management

Organizational skills

Communication

Cross-functional leadership

KPI tracking

PM methodologies

Data-driven decision making

PMP/PRINCE2 (advantageous)

Job description

iOPEX Tech is seeking an experienced Programme Manager to lead end-to-end initiatives in a bustling contact centre environment in Bonifacio Global City, Taguig. You will define scope, timelines, and resources while coordinating multiple teams to ensure on-time delivery.

The role demands strong communication, cross-functional leadership, and a data-driven approach to decision making. Onsite work with shifting schedules offers growth and long-term career progression.