QA Manager - Onsite Night Shift + Growth & Perks

iOPEX Tech; Taguig; Presencial; PHP 893.000 - 1.562.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Fun employee activities

Stable career

Weekly learning sessions

Fast career growth

Easy-to-reach office location

HMO coverage

Leave credits

Night differential pay

Annual reviews & salary increases

Two guaranteed rest days every week

Descripción de la vacante

iOPEX is seeking a passionate QA Manager to lead our Quality Assurance team in Bonifacio Global City, Taguig. This onsite role focuses on directing QA staff, driving process improvements, and ensuring audit readiness to meet client expectations.

You will collaborate with Operations to deliver high-quality services, manage performance data, and mentor team members, with night-shift scheduling across a dynamic work environment.

Formación

• 3+ years as Quality Assurance Manager in a BPO environment.
• Excellent communication and presentation skills.
• Knowledgeable in performance data management and analysis.
• Six Sigma experience/certification preferred.
• Data analytics and root cause analysis.
• Strong leadership with attention to detail.
• Able to teach and mentor.
• Willing to work night shifts at Bonifacio Global City, Taguig.

Responsabilidades

• Directly manage QA staff and enforce QA protocols.
• Serve as point of contact for all QA queries.
• Train and develop quality staff to meet client expectations while controlling costs.
• Ensure compliance with client audits.
• Oversee on-time delivery per SLA.
• Collaborate with Operations and Training to drive quality improvements.
• Prepare reports and discuss quality trends with stakeholders.
• Prepare quality docs by collecting and summarizing data.
• Handle escalations, interfacing between team and management.

Conocimientos

Communication skills

Presentation skills

Data analytics

Root cause analysis

Leadership

Mentoring

Six Sigma

Descripción del empleo

iOPEX is seeking a passionate QA Manager to lead our Quality Assurance team in Bonifacio Global City, Taguig. This onsite role focuses on directing QA staff, driving process improvements, and ensuring audit readiness to meet client expectations.

You will collaborate with Operations to deliver high-quality services, manage performance data, and mentor team members, with night-shift scheduling across a dynamic work environment.