Program Manager [URGENT]

iOPEX Tech; Taguig; Presencial; PHP 670.000 - 1.228.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Weekly learning sessions

HMO coverage

Two guaranteed rest days every week

Annual reviews & salary increases

Descripción de la vacante

iOPEX Tech is seeking an experienced Programme Manager to lead end-to-end initiatives in a bustling contact centre environment in Bonifacio Global City, Taguig. You will define scope, timelines, and resources while coordinating multiple teams to ensure on-time delivery.

The role demands strong communication, cross-functional leadership, and a data-driven approach to decision making. Onsite work with shifting schedules offers growth and long-term career progression.

Formación

• Experience in programme or project management, preferably in call centre, customer service or contact centre industries.

Responsabilidades

• Develop and manage comprehensive programme plans with defined scope, objectives, timelines and resources.
• Coordinate and oversee activities of multiple teams to ensure seamless programme execution.
• Monitor progress against KPIs and milestones, addressing deviations.
• Communicate programme status, risks and updates to senior management and stakeholders.
• Manage programme budgets and ensure cost-effective resource allocation.
• Identify process improvements and implement changes to enhance efficiency.
• Lead resolution of cross-functional issues and escalations impacting delivery.
• Support training and development of team members involved in programme initiatives.
• Maintain comprehensive programme documentation and ensure policy compliance.

Conocimientos

Programme management

Stakeholder management

Organizational skills

Communication

Cross-functional leadership

KPI tracking

PM methodologies

Data-driven decision making

PMP/PRINCE2 (advantageous)

Descripción del empleo

Responsibilities

• Develop and manage comprehensive programme plans, including defining scope, objectives, timelines and resource requirements

• Coordinate and oversee the activities of multiple teams to ensure seamless programme execution and delivery

• Monitor programme progress against key performance indicators and milestones, identifying and addressing any deviations

• Communicate programme status, risks and updates to senior management and stakeholders on a regular basis

• Manage programme budgets and ensure cost-effective resource allocation

• Identify process improvement opportunities and implement changes that enhance operational efficiency

• Lead the resolution of cross-functional issues and escalations that may impact programme delivery

• Support the training and development of team members involved in programme initiatives

• Maintain comprehensive programme documentation and ensure compliance with company policies and procedures

What we’re looking for

• Proven experience in programme or project management, preferably within the call centre, customer service or contact centre industry

• Strong organisational and time management skills with the ability to manage multiple priorities simultaneously

• Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels

• Demonstrated ability to lead cross-functional teams and drive collaborative working relationships

• Proficiency in programme management methodologies and tools

• Strong analytical and problem-solving abilities with a data-driven approach to decision making

• Experience with performance metrics, KPI tracking and reporting

• Knowledge of customer service operations and best practices

• Relevant project management certifications such as PMP or PRINCE2 are advantageous

• Must be willing to work on shifting schedules at Bonifacio Global City, Taguig City

Other info:

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer

Why You’ll Love Working with Us

At iOPEX, we don’t just offer jobs—we help you grow a career you’ll love

Here’s what’s waiting for you:

• Competitive pay that values your skills

• Fun employee activities to keep things exciting

• Stable career with strong, long-term accounts

• Weekly learning sessions to level up your skills

• Fast career growth with clear paths to move up

• Easy-to-reach office location

• HMO coverage for your health & peace of mind

• Leave credits (with conversion options!)

• Night differential pay for eligible shifts

• Annual reviews & salary increases

• Two guaranteed rest days every week

Most importantly, you’ll be part of a people-first team where collaboration, growth, and good vibes are part of everyday work life.