Production Support Specialist: Fast, Client-Facing Tech Help

OpenText; Makati; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

OpenText is seeking a Product Support Specialist in the Philippines to help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will collaborate with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience.

The role suits someone who enjoys troubleshooting, problem-solving, and working with technology in a fast-paced global environment, with responsibilities spanning

Qualificações

• Experience in customer service or technical support environments.
• Strong communication and interpersonal skills.
• Proven problem-solving and troubleshooting abilities.
• Familiarity with web-based applications and databases.

Responsabilidades

• Provide timely technical support to clients through various channels.
• Troubleshoot application, file, and transaction issues and drive resolution.
• Manage production support activities including issue escalation and service restoration.
• Collaborate with cross-functional teams to resolve complex technical challenges.
• Create and maintain knowledge base articles and support documentation.

Conhecimentos

Customer service

Technical support

Problem-solving

Communication skills

Teamwork

Descrição da oferta de emprego

OpenText is seeking a Product Support Specialist in the Philippines to help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will collaborate with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience.

The role suits someone who enjoys troubleshooting, problem-solving, and working with technology in a fast-paced global environment, with responsibilities spanning