Global Mandarin/Cantonese Tech Support Manager

OpenText (Philippines), Inc.; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Global exposure

Leadership role

Career growth

Job summary

OpenText (Philippines), Inc. is seeking a Manager, Technical Support to lead a Mandarin/Cantonese-speaking team serving our global clients.

You will oversee daily operations, coach staff, manage escalations, and drive exceptional client experiences in a fast-paced, multinational environment. You will collaborate with Product, Engineering, and Development teams to resolve issues, improve service delivery, and implement robust support processes.

Qualifications

• Proven experience leading Mandarin/Cantonese-speaking technical support teams.
• Experience managing client escalations and ensuring timely resolutions.
• Strong stakeholder management and cross-functional collaboration skills.

Responsibilities

• Lead Mandarin/Cantonese-speaking technical support teams to achieve service excellence.
• Oversee escalations and drive timely resolution of complex issues.
• Collaborate with Product, Engineering, and Development teams to improve service delivery and processes.

Skills

Mandarin language fluency

Cantonese language skills

People leadership

Client escalation management

Stakeholder management

Tools

Windows

Linux

Enterprise software experience

Job description

OpenText (Philippines), Inc. is seeking a Manager, Technical Support to lead a Mandarin/Cantonese-speaking team serving our global clients.

You will oversee daily operations, coach staff, manage escalations, and drive exceptional client experiences in a fast-paced, multinational environment. You will collaborate with Product, Engineering, and Development teams to resolve issues, improve service delivery, and implement robust support processes.