Cloud Support Pro: Night-Shift Troubleshooter

OpenText Philippines; Makati; On-site; PHP 320,000 - 520,000; Full time

Job summary

OpenText Philippines is seeking a Technical Support Specialist to provide top-tier support for OpenText products via phone and electronic channels. You will diagnose and resolve a range of issues, maintain end-to-end case ownership, and collaborate with internal teams to ensure customer satisfaction.

The role requires a technical degree or strong aptitude, 2+ years of related experience, and excellent English communication. Night shifts and on-call duties may apply.

Qualifications

• Bachelor-level technical degree preferred (e.g., Computer Science).
• 2+ years of related experience in technical support or similar roles.
• Strong problem solving, analytical and organizational skills.
• Excellent English communication; able to convey technical solutions clearly.

Responsibilities

• Provide technical support to OpenText customers via phone/electronic channels.
• Diagnose and resolve customer issues across OpenText products within guidelines.
• Maintain ownership of cases end-to-end and coordinate with internal teams as needed.
• Mentor junior specialists and handle escalations when required.

Skills

Problem solving

Analytical thinking

Organizational skills

English communication

EDI knowledge

Education

Technical degree (CS or related)

Job description

OpenText Philippines is seeking a Technical Support Specialist to provide top-tier support for OpenText products via phone and electronic channels. You will diagnose and resolve a range of issues, maintain end-to-end case ownership, and collaborate with internal teams to ensure customer satisfaction.

The role requires a technical degree or strong aptitude, 2+ years of related experience, and excellent English communication. Night shifts and on-call duties may apply.