Production Support Specialist - Customer Service

OpenText; Makati; Presencial; PHP 300 000 - 540 000; Tempo integral

Resumo da oferta

OpenText is seeking a Product Support Specialist in the Philippines to help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will collaborate with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience.

The role suits someone who enjoys troubleshooting, problem-solving, and working with technology in a fast-paced global environment, with responsibilities spanning

Qualificações

• Experience in customer service or technical support environments.
• Strong communication and interpersonal skills.
• Proven problem-solving and troubleshooting abilities.
• Familiarity with web-based applications and databases.

Responsabilidades

• Provide timely technical support to clients through various channels.
• Troubleshoot application, file, and transaction issues and drive resolution.
• Manage production support activities including issue escalation and service restoration.
• Collaborate with cross-functional teams to resolve complex technical challenges.
• Create and maintain knowledge base articles and support documentation.

Conhecimentos

Customer service

Technical support

Problem-solving

Communication skills

Teamwork

Descrição da oferta de emprego

Job Description:

OPENTEXT - THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

The Opportunity:

As a Product Support Specialist, you will help clients maximize the value of OpenText solutions by providing technical support and resolving application-related issues. You will work closely with clients and internal teams to investigate problems, deliver solutions, and ensure a positive support experience. This role is ideal for someone who enjoys troubleshooting, problem-solving, and working with technology in a fast-paced global environment.

You are Great At:

• Providing timely technical support and guidance to clients through various communication channels.
• Troubleshooting application, file, and transaction issues and driving them to resolution.
• Managing production support activities, including issue escalation and service restoration.
• Collaborating with cross-functional teams to resolve complex technical challenges.
• Creating and maintaining knowledge base articles and support documentation.

What it Takes:

• Experience in customer service, technical support, help desk, call center, or client-facing support environments.
• Strong communication and interpersonal skills with the ability to build positive client relationships and deliver a high-quality support experience.
• Proven problem-solving and troubleshooting skills, with the ability to effectively manage multiple priorities and resolve issues in a timely manner.
• Familiarity with web-based applications, databases, operating systems, and other business technologies.
• Ability to work in a fast-paced, team-oriented environment while maintaining professionalism and attention to detail.

Requirements: