Production Support Analyst Onsite Makati

Carenet Health; Makati; On-site; PHP 558,000 - 1,004,000; Full time

Job summary

Carenet Health in Makati is seeking a Production Support Analyst for night shift duties to maintain and troubleshoot production applications. This role focuses on ensuring stable operations, secure file delivery, and timely issue resolution within the IT organization.

You will work onsite in Makati, collaborating with cross-functional teams and vendors to uphold operational security and continuous process improvements in production support.

Responsibilities

• Monitor production applications to detect issues and ensure uptime.
• Troubleshoot and resolve incidents impacting production environments.
• Coordinate with infrastructure, development, telephony and vendor teams to support production operations.

Job description

Job Description:

Overview

The Production Support Analyst supports internal and external client production implementations within the Carenet IT organization by monitoring, troubleshooting, and maintaining production applications. This role helps ensure seamless operations, timely issue resolution, secure electronic file delivery, and reliable technology support across production environments. Through collaboration with infrastructure, development, telephony, client service teams, and external vendors, this position contributes to operational stability, security compliance, and continuous improvement in technology integration and production support processes.

This is a night shift, onsite role in Makati.

Requirements: