Production IT & Incident Operations Administrator

BDO Unibank; Philippines; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

BDO Unibank, Inc. is a leading Philippines bank providing a wide range of financial and digital services. The role focuses on incident response, availability, performance, and capacity planning of all production environments supported by the team.

The successful candidate will manage incident response, troubleshooting, change implementation, and proactive maintenance to ensure system reliability and efficiency in a fast-paced banking operations setting.

Qualifications

• Bachelor’s degree in IT, CS or engineering.
• 4–5 years IT experience.
• At least 1 year exposure to infrastructure support.
• Willing to work onsite in Makati/Ortigas.

Responsibilities

• Incident Response, isolation and troubleshooting.
• Perform root cause and problem analysis.
• Provide findings and recommendations to resolve incidents or recurring issues.
• Implement changes per operations guidelines and policies.
• Monitor and manage all production systems in scope.
• Ensure availability and performance using tools and scripts.
• Identify automation opportunities and improve work efficiency.
• Conduct capacity planning and preventive maintenance.

Skills

Incident response

Root cause analysis

Troubleshooting

Automation opportunities

Capacity planning

Change management

Monitoring production systems

Education

Degree in IT, Computer Science or Engineering

Job description

BDO Unibank, Inc. is a leading Philippines bank providing a wide range of financial and digital services. The role focuses on incident response, availability, performance, and capacity planning of all production environments supported by the team.

The successful candidate will manage incident response, troubleshooting, change implementation, and proactive maintenance to ensure system reliability and efficiency in a fast-paced banking operations setting.