Product Training Specialist

CreditAccess Philippines Financing Company, Inc; Pasig; On-site; PHP 420,000 - 720,000; Full time

Job summary

CreditAccess Philippines Financing Company, Inc. is seeking a Product Training Specialist to design, develop, and deliver comprehensive training programs for employees, sales teams, and branch personnel. You will collaborate with Product Development, Lending, and Risk teams to keep content accurate and aligned with business goals.

The role aims to ensure knowledgeable, confident staff who can effectively promote and support company products, driving customer experience and business growth.

Qualifications

• Bachelor's degree in business, marketing, education, HR, communications or related field.
• 2–4 years of experience in training, L&D, product management, sales enablement, or related function.
• Experience in financial services, banking, microfinance, or lending is an advantage.
• Experience in curriculum development and training facilitation is preferred.

Responsibilities

• Training Design and Development: Develop and maintain product training curricula, modules, presentations, job aids, and e-learning materials.
• Create product certification programs and assessments to measure learning effectiveness.
• Update training materials whenever product features, policies, or processes change.
• Simplify technical product information into practical, learner-friendly content.
• Training Delivery: Conduct classroom, virtual, and on-the-job product training sessions.
• Facilitate onboarding programs for newly hired employees on company products.
• Deliver refresher courses and advanced product knowledge sessions for existing employees.
• Ensure training programs are engaging, interactive, and aligned with adult learning principles.
• Product Knowledge Management: Serve as the SME on assigned products and stay updated on launches.
• Communicate product updates and changes promptly to regional operations and to other relevant teams.

Skills

Training

Learning & Development

Product management

Sales enablement

Curriculum development

Facilitation

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Education

Bachelor's degree in Human Resource Management

Bachelor's degree in Communications

Bachelor's degree in related field

Job description

The Product Training Specialist is responsible for designing, developing, and delivering comprehensive product training programs to ensure employees, sales teams, branch personnel, and other stakeholders possess the knowledge and skills required to effectively promote, sell, and support the company's products and services. The role works closely with Product Development, Lending and Distributions Project Management, and Risk and Compliance teams to ensure training content remains accurate, relevant, and aligned with business objectives.

This role is critical in ensuring that employees are knowledgeable, confident, and capable of effectively communicating and supporting the company's products, ultimately contributing to improved customer experience and business growth.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Education, Human Resource Management, Communications, or a related field.

• At least2–4 yearsof experience in training, learning and development, product management, sales enablement, or a related function.

• Experience in financial services, banking, microfinance, or lending is an advantage.

• Experience in curriculum development and training facilitation is preferred.

Key Responsibilities:

Training Design and Development

• Develop and maintain product training curricula, modules, presentations, job aids, and e-learning materials.

• Create product certification programs and assessments to measure learning effectiveness.

• Update training materials whenever product features, policies, or processes change.

• Simplify technical product information into practical, learner-friendly content.

Training Delivery

• Conduct classroom, virtual, and on-the-job product training sessions.

• Facilitate onboarding programs for newly hired employees on company products.

• Deliver refresher courses and advanced product knowledge sessions for existing employees.

• Ensure training programs are engaging, interactive, and aligned with adult learning principles.

Product Knowledge Management

• Serve as the subject matter expert on assigned products.

• Work closely with Product Management to stay updated on new product launches, enhancements, and market developments.

• Communicate product updates and changes promptly to regional operations and to other relevant teams.