Product Trainer

HSN (Highpoint Service Network Corporation); Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

HSN (Highpoint Service Network Corporation) in Manila, Philippines, is seeking a Training and Development professional responsible for employee refresher and upskilling on communication, products, services, and Operations’ policy and SOPs.

You will develop related materials and documentation, including concise content, learning theory, training aids, audiovisuals, documentation and procedures for course delivery.

Qualifications

• Design and organize training materials and documentation.
• Deliver trainings on products, services and SOPs.
• Coordinate with QA to ensure quality for client’s customers.

Responsibilities

• Maintain training materials and knowledgebase portal updates.
• Communicate with clients on technical and product matters.
• Implement and publish results of knowledge tests.
• Collaborate with QA to ensure quality for client’s customers.
• Act as subject matter expert on products and processes.
• Publish announcements specific to account being handled.
• Plan monthly and yearly training calendar.
• Review Core Skills training content and performance; recommend improvements.
• Perform other duties as assigned.

Skills

Communication skills

Content development

Organizational skills

Client communication

Job description

Responsible for employee training and development through refresher and up skilling on communication skills, products and services, and Operations’ policy and SOPs

Develop and organize related materials and documentation including concise content, learning theory, training aids, audiovisuals, documentation and procedures for course delivery.

Responsibilities

• Maintains training materials and knowledgebase portal updated based on current technical and process issues being faced by Operations.
• Communicates with the client on Technical & Product related matters.
• Periodically implements Process/Product Knowledge Tests and publish results to Operations. This will measure retention of trainings completed.
• Closely work with Quality Assurance Team to ensure above average quality is given to client’s customers.
• Subject matter expert of products and processes of different lines of businesses.
• Publish announcements specific to account being handled.
• Plans the training calendar monthly and yearly.
• Review Core Skills training program content and one’s performance and recommends improvements to the Training Manager.
• Performs other functions that may be assigned by superiors from time to time.