Technical Support Representative

Asurion; Santa Rosa; On-site; PHP 279,000 - 390,600; Full time

Job summary

Asurion in Santa Rosa, Laguna is seeking a technical support representative to assist customers with various applications and technologies. The role requires at least 1 year of call center experience and proven skills in BPO sales and mobile technology support.

Asurion values customer service and collaboration, aiming to deliver exceptional interactions. Join a workplace where employees are valued and empowered to contribute.

Qualifications

• At least 1 year of experience in a call center Technical Support Program.
• 6 months experience in BPO Sales.
• Proven experience in supporting mobile technology and other devices.

Responsibilities

• Support customers over the telephone with various applications.
• Undertake proactive outbound call work.
• Manage inbound calls.

Skills

Call Center Technical Support

BPO Sales

Support for mobile technology

Education

High School Diploma or at least 1 year in college

Job description

The purpose of the role is to help Asurion’s customers “stay connected” with all aspects of their everyday technical life. This will include supporting customers over the telephone with various applications, networks and technologies. The role will also undertake proactive outbound call work as well as take inbound calls.

Qualifications

• At least 1 year of experience in a call center Technical Support Program
• 6 months experience in BPO Sales
• Proven experience in supporting others with mobile technology and other devices (this may include but not limited to computers, gaming consoles, smart TVs, tablet ETC)
• At least 1 year in college or High School Diploma

Asurionisa global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help nearly 300 million customers worldwide. The Asurion Way informs our values as colleagues and emphasizes that how we work matters just as much as the work itself. Here’s how we practice the Asurion Way:

Customer First We provide our customers with excellent service through empathetic, helpful, and simple interactions. Our first step? To listen.

One Team We believe that our success depends on collaborating, staying humble, and embracing diverse viewpoints.

Divine Discontent We're not afraid to roll up our sleeves and do more. We start small, scale with success, and tap into our full potential to deliver the best products and services.

Act with Integrity We take ownership and pride in the work we do. We build trust-based relationships and do what's right— even when no one is looking.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.