Product Support Specialist II — User-Centric, AI-Driven

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role focuses on providing support for multiple applications, resolving user issues, and enhancing technology delivery processes.

The ideal candidate will have over 3 years of product support experience and excellent interpersonal skills to ensure a user-first mindset. Responsibilities include managing support cases and creating training materials for end users.

Qualifications

• 3+ years of product support experience.
• Experience in large, cross-functional organizations.
• Demonstrated commitment to excellence in user support.

Responsibilities

• Resolve user-facing support cases and issues.
• Document case resolutions and feedback for improvement.
• Create training materials and deliver end-to-end training.

Skills

Product support experience

Communication skills

Problem-solving skills

Organizational skills

Job description

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role focuses on providing support for multiple applications, resolving user issues, and enhancing technology delivery processes.

The ideal candidate will have over 3 years of product support experience and excellent interpersonal skills to ensure a user-first mindset. Responsibilities include managing support cases and creating training materials for end users.