Product Specialist II — AI-Driven Support & Training

Jones Lang LaSalle Incorporated; Makati; On-site; PHP 500,000 - 650,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role involves providing product support and expertise to ensure a seamless user experience across technologies. Responsibilities include troubleshooting user issues and creating training materials.

The ideal candidate will have 3+ years of product support experience and a strong commitment to user satisfaction. Excellent problem-solving and communication skills are essential as you will work closely with users to enhance product delivery across the organization.

Qualifications

• 3+ years of product support experience.
• Demonstrated excellence in customer/user support.
• Proven exposure to complex, data-intensive applications.

Responsibilities

• Resolve user-facing support cases and troubleshoot issues.
• Document case resolutions for consistent user experience.
• Create internal training materials for end-users.

Skills

Customer support excellence

Problem-solving

Interpersonal skills

Communication skills

Organizational skills

Job description

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role involves providing product support and expertise to ensure a seamless user experience across technologies. Responsibilities include troubleshooting user issues and creating training materials.

The ideal candidate will have 3+ years of product support experience and a strong commitment to user satisfaction. Excellent problem-solving and communication skills are essential as you will work closely with users to enhance product delivery across the organization.