Product Operations Manager: AI-Driven Support Leader

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 1,200,000 - 1,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Makati, Philippines is seeking a Product Support Manager to lead product operations and enhance service delivery. The role demands deep expertise in technology products and a commitment to excellence in user experience. You'll drive strategic initiatives, manage daily operations, and mentor peers as the team grows.

If you are passionate about technology and user support, we invite you to apply even without meeting all requirements.

Qualifications

• Strong understanding of systems architecture and functionalities.
• Experience with complex, data-heavy enterprise applications.
• Proven ability to mentor peers and lead projects.

Responsibilities

• Drive an efficient support process focused on user satisfaction.
• Manage strategic initiatives using Generative AI.
• Oversee day-to-day support operations and prioritize cases.

Skills

User-first mindset

Expertise in supported products

Generative AI application

Technical troubleshooting

Microsoft Office Suite

Azure DevOps

Salesforce experience

Interpersonal skills

Education

10+ years of Tech Products/Application Support experience

Tools

ServiceCloud

Tableau CRM

Job description

Jones Lang LaSalle Incorporated in Makati, Philippines is seeking a Product Support Manager to lead product operations and enhance service delivery. The role demands deep expertise in technology products and a commitment to excellence in user experience. You'll drive strategic initiatives, manage daily operations, and mentor peers as the team grows.

If you are passionate about technology and user support, we invite you to apply even without meeting all requirements.