Product Operations Manager, AI-Driven Support

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated is looking for a Product Support Manager based in Makati, Philippines. In this role, you will lead support operations for a suite of technology products, enhance service tooling best practices, and mentor peer specialists.

The ideal candidate will have over 10 years of tech product support experience and a passion for developing others. You will also implement strategic initiatives using Generative AI to optimize workflows and improve user experiences.

Qualifications

• Deep knowledge of supported product(s) and related functionalities.
• Experience in mentoring and guiding peers without formal authority.
• Proficiency in diagnosing and resolving technical issues.

Responsibilities

• Drive efficient user-first support processes.
• Lead strategic initiatives utilizing Generative AI.
• Grow peers' knowledge through training and support operations.

Skills

Technical support expertise

User experience communication

Mentoring and team guidance

Problem-solving skills

Organizational skills

Education

10+ years of Tech Products/Application Support experience

Tools

Microsoft Office Suite

Azure DevOps

Salesforce

Job description

Jones Lang LaSalle Incorporated is looking for a Product Support Manager based in Makati, Philippines. In this role, you will lead support operations for a suite of technology products, enhance service tooling best practices, and mentor peer specialists.

The ideal candidate will have over 10 years of tech product support experience and a passion for developing others. You will also implement strategic initiatives using Generative AI to optimize workflows and improve user experiences.