Product Specialist II: User-Centric Tech Support & AI Enablement

Jones Lang LaSalle Incorporated; Makati; Hybrid; PHP 600,000 - 800,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role is integral in providing support for applications with a focus on user satisfaction, issue resolution, and continuous improvement.

The ideal candidate should have over 3 years of product support experience and excellent interpersonal skills to ensure best-in-class user experiences. Responsibilities include resolving user inquiries, documenting resolutions, and maintaining in-depth product knowledge.

Qualifications

• 3+ years of product support experience.
• Demonstrated commitment to excellence in customer support.
• Proven ability to resolve complex user issues.

Responsibilities

• Resolve user support cases through various channels.
• Investigate root causes of user issues.
• Document case resolutions for consistency.

Skills

Product support experience

Interpersonal skills

Problem-solving skills

Communication skills

Organizational skills

Job description

Jones Lang LaSalle Incorporated is seeking a Product Specialist in Makati, Philippines. This role is integral in providing support for applications with a focus on user satisfaction, issue resolution, and continuous improvement.

The ideal candidate should have over 3 years of product support experience and excellent interpersonal skills to ensure best-in-class user experiences. Responsibilities include resolving user inquiries, documenting resolutions, and maintaining in-depth product knowledge.