Product Support & Rollout Specialist

IntouchCX; Morong; On-site; PHP 1,519,756 - 2,127,659; Full time

Job summary

IntouchCX in Morong, Philippines is looking for a Product Management Support Associate to bridge technology solutions and end users. The role involves troubleshooting, managing product rollouts, and ensuring effective business tools through communication and support.

Ideal candidates will have knowledge of contact center operations, strong technical skills with various platforms, and excellent communication abilities. Join a dynamic team to help improve user experiences and product functionality.

Qualifications

• Knowledge of contact center operations and familiarity with IntouchCX business.
• Ability to prioritize and triage ticketing resolutions.
• Technical knowledge of basic troubleshooting steps.

Responsibilities

• Support the Product Team with rollouts and implementation.
• Act as the primary contact for supporting product end users.
• Gather and act on feedback from end users and stakeholders.

Skills

Knowledge of contact center operations

Technical knowledge (Windows, macOS)

Excellent communication skills

Organizational skills

Leadership skills

Tools

SQL/PostgreSQL

Jira

Job description

IntouchCX in Morong, Philippines is looking for a Product Management Support Associate to bridge technology solutions and end users. The role involves troubleshooting, managing product rollouts, and ensuring effective business tools through communication and support.

Ideal candidates will have knowledge of contact center operations, strong technical skills with various platforms, and excellent communication abilities. Join a dynamic team to help improve user experiences and product functionality.