Operations Leader: Contact Center Performance & Growth

IntouchCX; Morong; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IntouchCX is looking for an experienced Operations Manager to lead operational activities in Morong, Bataan. You will manage teams, analyze performance, and develop solutions to enhance business outcomes.

The ideal candidate will have over 5 years in the contact center environment, with strong leadership and problem-solving skills. This role requires close collaboration across various departments.

IntouchCX values innovation and client relations, offering a dynamic work environment.

Qualifications

• 5+ years of experience in the contact center industry.
• 3+ years in Operations Management overseeing front-line employees.
• Experience in client relationship management.

Responsibilities

• Direct and manage operational activities for certain programs.
• Supervise teams to ensure performance meets targets.
• Analyze reports to identify and resolve underperformance.

Skills

Team management

KPI management

Coaching

Problem solving

Communication skills

Education

Post-secondary education in Business or Commerce

Tools

Google Suite (Sheets, Slides, Docs)

Job description

IntouchCX is looking for an experienced Operations Manager to lead operational activities in Morong, Bataan. You will manage teams, analyze performance, and develop solutions to enhance business outcomes.

The ideal candidate will have over 5 years in the contact center environment, with strong leadership and problem-solving skills. This role requires close collaboration across various departments.

IntouchCX values innovation and client relations, offering a dynamic work environment.