Product Support & Knowledgebase Specialist

PeekUp Philippines Corporation; Taguig; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading e-commerce support company in Metro Manila is looking for a Product Support Specialist. This role is crucial for ensuring customers have a seamless experience with product-related inquiries and troubleshooting. The ideal candidate will have at least 3 years of experience in e-commerce, particularly on platforms like Shopee and Lazada, and possess excellent communication and technical skills. Responsibilities include managing customer queries, maintaining product documentation, and collaborating with cross-functional teams to enhance product offerings and customer satisfaction.

Qualifications

• At least 3 years of e-commerce experience, preferably with Shopee and Lazada.
• Experience with inbounding and outbounding of products.
• Technical skills for troubleshooting product-related issues.

Responsibilities

• Assist customers with product-related issues via various channels.
• Develop and update knowledge base articles and FAQs.
• Monitor product performance and customer satisfaction metrics.

Skills

E-commerce experience

Product listing skills

Customer communication

Technical troubleshooting

Job description

A leading e-commerce support company in Metro Manila is looking for a Product Support Specialist. This role is crucial for ensuring customers have a seamless experience with product-related inquiries and troubleshooting. The ideal candidate will have at least 3 years of experience in e-commerce, particularly on platforms like Shopee and Lazada, and possess excellent communication and technical skills. Responsibilities include managing customer queries, maintaining product documentation, and collaborating with cross-functional teams to enhance product offerings and customer satisfaction.