Product Support Analyst: Triage & Resolve Technical Issues

Geco Philippines Inc; Iloilo City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Health Insurance

Job Training

Job summary

A company in the support operations sector is seeking a detail-oriented Product Support Analyst in Iloilo City, Philippines. You will manage product-related tickets, conduct investigations, and collaborate with teams to resolve issues effectively. The ideal candidate possesses strong analytical skills, familiarity with ticketing systems, and is fluent in English. This mid-level role requires a minimum of 2 years' experience in QA or software testing, with a focus on the insurance or financial services sectors. Competitive salary and performance bonuses are included.

Qualifications

• Minimum 2 years of experience in QA, software testing, or a similar role.
• Proficient in written and spoken English (minimum B2 level).
• Self-motivated and capable of managing a high-volume ticket queue.

Responsibilities

• Review and triage incoming tickets, ensuring proper categorization and prioritization.
• Conduct initial investigations to determine appropriate next steps.
• Collaborate with product teams to facilitate timely issue resolution.

Skills

Analytical skills

Problem-solving skills

Familiarity with XML

Familiarity with JSON

Familiarity with VBScript

Communication skills

Data Analysis

Tools

Jira

ServiceNow

Job description

A company in the support operations sector is seeking a detail-oriented Product Support Analyst in Iloilo City, Philippines. You will manage product-related tickets, conduct investigations, and collaborate with teams to resolve issues effectively. The ideal candidate possesses strong analytical skills, familiarity with ticketing systems, and is fluent in English. This mid-level role requires a minimum of 2 years' experience in QA or software testing, with a focus on the insurance or financial services sectors. Competitive salary and performance bonuses are included.