Product Specialist - Bus booking/GPS

Onward Worldwide Management & Consultancy; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Health Care Plan (HMO) with Dental and

Group Life Insurance

Vacation & Sick Leave

Bereavement Leave

Training and Development

Career advancement opportunities

Company Christmas Gift

Office incentives

Company events

13th Month Pay

SSS/PHIC/Pag-IBIG benefits

Birthday Gift

Job summary

Onward Worldwide Management & Consultancy is seeking a proactive professional to own bus booking and GPS product features from planning to execution. The role emphasizes data-driven decisions, cross-functional collaboration, and delivering reliable solutions for passengers and operators.

You will lead a service and support team, manage fleet operations, and drive continuous improvements in GPS tracking and scheduling.

Qualifications

• Bachelor's degree in Computer Science, IT, Engineering, or related field (or equivalent experience).
• 5+ years in technical support or service management, preferably in vehicle telematics or GPS solutions.
• Proven track record of leading technical support teams.
• Strong understanding of vehicle telematics and GPS technologies.
• Excellent problem-solving and analytical abilities.
• Outstanding communication and interpersonal abilities.

Responsibilities

• Create or change UI/UX design according to market demand.
• Lead and manage the service and support team for vehicle telematics and GPS solutions.
• Handle fleet operations: KPI, transport, and information integration per client requirements.
• Collaborate with cross-functional teams for continuous service improvements.
• Manage flow of services: fleet operations, energy consumption, and passenger movement from origin to destination.
• Monitor and analyze service metrics to improve customer satisfaction and efficiency.
• Support development and implementation of product logistics to scale GPS and booking solutions.
• Coordinate with operations for timely weekly and monthly logistics and sales reports.
• Prepare management information reports to support strategic decisions.
• Personally resolve critical problems to meet contractual commitments and minimize impact.
• Implement health and safety procedures at all times.

Skills

Telematics knowledge

Analytical skills

Team leadership

Technical support

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

Job description

The team is looking for a employee who can take full ownership of the bus booking and GPS product features-from planning to execution. Strong analytical skills are essential to identify issues and make data-driven decisions. Experience in transport, logistics, or real-time tracking is a strong advantage. The ideal candidate collaborates effectively with engineering, design, and operations teams, and consistently prioritizes user-friendly, reliable solutions for both passengers and operators. They should thrive in a fast-paced environment, deliver high-quality results, and bring forward innovative ideas to improve and scale the product over time.

Responsibilities:

• Create or change the design of UI/UX according to market demand

• Lead and manage the service and support team for vehicle telematics and GPS solutions.

• Handle operations related to fleet - KPI, transport, integration of information & clients requirements.

• Collaborate with cross-functional teams for continuous improvement of service processes.

• To effectively manage the flow of services, and key resources-including fleet operations, energy consumption, and passenger movement-from the point of origin to the point of destination, ensuring alignment with management objectives and consistently meeting user expectations through optimized GPS tracking and booking solutions.

• Monitor and analyze service metrics to drive customer satisfaction and operational efficiency.

• Support the development and implementation of product logistics and operational plans aligned with the overall corporate strategy, ensuring efficient delivery and scalability of the bus booking and GPS tracking solutions to meet business objectives.

• Ensure full coordination with operations for the timely submission of weekly and monthly reports related to logistics performance and sales closures, specifically aligned with bus booking and GPS product metrics.

• Prepare management information reports in order to ensure that the management has the relevant information needed to support strategic decision-making.

• Personally resolve critical problems in order to ensure contractual commitments are met and any operational impact is minimized.

• Implementing health and safety procedures at all times.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Equivalent experience may be considered.

• 5+ years of experience in technical support or service management, preferably in vehicle telematics or GPS solutions.

• Proven track record of managing and leading technical support teams.

• Strong understanding of vehicle telematics and GPS technologies.

• Excellent problem-solving and analytical skills.

• Outstanding communication and interpersonal abilities.

Benefits:

• Health Care Plan (HMO) with Dental and Vision - Day One

• Group Life and Accident Insurance-Day One

• Vacation Leave and Sick Leave both convertible to cash by the end of the year

• Bereavement Leave of 3 days upon regularization

• Training and Development Programs

• Unlimited Career advancement opportunities

• Company Christmas Gift

• Work at Office Incentives

• Company Events

• 13th Month Pay as mandated by the Philippine Government.

• Government Mandated Benefits (SSS, PHIC, and Pag-IBIG)

• Birthday Gift