Product Specialist

MGPS Trackers Inc; Pasig; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

13th Month Pay

Paid Holidays

Company Social Events

Office Parties

Job summary

A technology company located in Pasig is seeking a candidate with experience in GPS tracking devices to work full-time onsite. Responsibilities include testing and documentation of products, handling customer issues, and training teams on product usage. Candidates should have a background in IT or engineering, be computer literate, and have familiarity with IoT Devices. This role offers government-mandated benefits and opportunities for professional growth.

Qualifications

• Must be computer literate and capable of using various configuration tools.
• Ability to read and conduct basic wiring diagrams/connections is essential.
• Familiarity with IoT Devices or SaaS is required.

Responsibilities

• Align product direction with customer requirements.
• Conduct product testing, calibration, and evaluation.
• Handle complex customer issues escalated from the support team.
• Train internal teams and onboard trainees on product usage.

Skills

Computer literacy

Basic wiring diagrams understanding

Familiarity with IoT Devices

Configuration tools usage

Education

Graduate of IT, Computer Engineering, Mechanical Engineering or any related courses

Job description

Job Description

On-site - Pasig 1-3 Yrs Exp Bachelor Full-time

Government Mandated Benefits

13th Month Pay, Paid Holidays

Others

Company Social Events, Office Parties

Responsibilities

• Work under the Sales Director to align product direction with customer requirements
• Learn in-depth knowledge of GPS tracking devices, accessories and software (web & mobile apps), including features and benefits
• Conduct product testing, calibration, configuration, and evaluation to ensure new features meet quality standards prior to deployment or implementation
• Use various configuration tools provided by the company
• Propose product enhancements based on customer feedback
• Handle complex customer issues escalated from support team and conduct root cause analysis and resolution if applicable
• Do manual testing (e.g., regression testing) and create manual test cases for product and platform testing
• Document and create reports for system defects, critical issues, such as system failures or major incidents
• Facilitate cross-team collaboration to ensure alignment on product knowledge and concerns
• Assist for product inquiries, issues and other related concerns to products
• Train internal teams on product usage, specifications and platform navigation, including hands‑on testing sessions
• Train onboard trainees to provide an overview of all the products/platforms to enhance their understanding and ensure a smooth transition into their role
• Conduct evaluation/assessment for onboard trainees
• Creating and updating documents used for training materials such as assessment forms
• Create and maintain product documentation, presentations, and user guides
• Use other equipment such as laser engraving or lamination as requested

Qualifications

• Graduate of IT, Computer Engineering, Mechanical Engineering or any related courses
• Computer literate and can use various configuration tools for the products
• Able to read and conduct basic wiring diagrams/connections
• Familiarity with IoT Devices or SaaS

Working Location

2nd floor, Sentro Kapitolyo Building. 59 W Capitol Dr, Pasig, 1603 Metro Manila, Philippines