Job Overview
Our client is seeking an articulate, detail-oriented Sales Coordinator with direct, hands-on experience in an Australianpromotional products, corporate gifting, or branded merchandise industry. In this critical dual-focus role, you will bridge the gap between incoming client inquiries and factory production.
Client Overview
Our client is an established Australian promotional merchandise and custom-branded products company based in Paddington, NSW catering to corporate clients, marketing agencies, and event organizers nationwide, they supply a diverse catalog of branded merchandise—from corporate apparel and drinkware to tech accessories and event giveaways.
Schedule
- Monday - Friday, Business Hours AEST/AEDT (20 work hours per week)
Responsibilities
Sales Support & Client Quoting
- Respond promptly and professionally to inbound client inquiries regarding branded merchandise, stock availability, and lead times.
- Source product options from trade supplier portals and calculate accurate pricing markups.
- Prepare, format, and dispatch detailed, professional sales quotes and product proposals to Australian corporate clients.
- Conduct proactive follow-ups on submitted quotes to secure order confirmations and deposit payments.
- Maintain clean client records, inquiry histories, and sales opportunity pipelines within the CRM.
Production Coordination & Artwork Proofing
- Coordinate with graphic designers, decorators, and local trade suppliers to generate and verify digital visual proofs.
- Manage the client artwork approval process, ensuring color matches (PMS/Pantone), print positioning, and sizing meet exact specifications.
- Liaise with Australian trade suppliers and print houses to secure production slots and monitor factory queue times.
Order Tracking, Dispatch & Logistics
- Monitor open purchase orders from placement through decoration and dispatch, proactively resolving production bottlenecks or inventory delays.
- Inspect post-delivery logistics, confirm client receipt and satisfaction, and resolve any decoration or quantity discrepancies.
- Support final order invoicing and supplier bill reconciliation.
Requirements
- Minimum 2+ years of direct experience working within the Australian promotional products, corporate gifting, or branded merchandise industry.
- Strong working knowledge of standard branding techniques (screen printing, pad printing, embroidery, laser engraving, DTF/digital transfer, sublimation) and local Australian trade suppliers.
- Proven ability to manage the complete order lifecycle from initial quote to factory PO, proof sign-off, and courier tracking.
- Rigorous attention to detail regarding PMS colors, vector file standards, order quantities, and strict event deadlines.
- Excellent verbal and written English communication skills suitable for direct liaison with Australian corporate executives and local suppliers.
Independent Contractor Perks
- Permanent work from home
- Immediate hiring